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- Tasks: Help customers navigate their pension journey with friendly support and expert guidance.
- Company: Join Just, a forward-thinking company dedicated to improving lives through financial solutions.
- Benefits: Enjoy competitive salary, 28 days leave, private medical cover, and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working model after probation, with a focus on sustainability and diversity.
The predicted salary is between 22000 - 29000 £ per year.
Employee Benefit Customer Executive (12 month FTC)
Belfast – Hybrid
Salary: £25,960 plus benefits
Hours: 35 hours a week
Start Date: 17th November 2025
At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.
Are you looking for a new and exciting career and able to start in November?
We are looking for an ambitious Employee Benefit Customer Executive on a 12 month FTC to join our HUB team, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail & can adapt your style for the best outcome of our customer, come join us at The HUB Group.
Our Employee Benefits Customer Executives play a pro-active part in delivering a high standard of service to our corporate customers and their employees, ensuring the best and right outcome for them completing the retirement journey through our Corporate Retirement service.
This position involves a combination of administrative duties and phone-based customer interactions, to guide our customers in getting their pension funds from the current scheme to their new provider. A full induction and training programme is offered, enabling you to deliver a great customer experience.
Location: Belfast City. Office based then hybrid
This is a full time, contract position at 35 hour week, Monday – Friday 9am-5pm, Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (50% in the office)
Who are HUB and Why Us?
At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people\’s homes, turning pension savings into an income for retirement and funding long-term care.
We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business
What can we offer you?
- 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
- Amazing Pension Scheme – Employer starts at 7% and increases to 10% based on your contribution
- Private Medical Cover, Income Protection and Life Assurance
- Learning and Development opportunities – including access to LinkedIn Learning.
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
- Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more
More About What You Will Be Doing
As an Employee Benefits Retirement Co-ordinator, you will follow the paper based journey and be involved in both the administration and customer contact via phone, supporting their journey of getting their pension funds from the current scheme to their new provider.
You will take ownership of specific customer/partner/provider issues or queries and work to find a resolution in a timely and appropriate manner. The role requires a high level of attention to detail whilst taking information from customers/partners/providers and inputting across multiple systems. An ability to identify and adapt your approach for vulnerable customers who may require additional explanations or repetition of information is also key.
A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.
Who do we look for
To be successful in this role, we look for people who are customer orientated and have their best interest at the heart, as well as the following
- Experienced in providing excellent customer service, both over the phone and in a post-sale or administrative environment.
- Good phone skills – experience speaking to customers over the phone
- Great active listening and interpersonal skills with the ability to communicate at all levels
- Strong attention to detail and accurate reporting of customer information
- Results orientated and able to work under pressure to achieve objectives within agreed timescales, without compromising the quality of service provided.
- Extremely organised, with the ability to make intelligent decisions when faced with competing priorities and fluctuating workloads.
- Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems
- Work under pressure to achieve objectives within timescales, without compromising accuracy and quality
- GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths
If this sounds like your next opportunity with career progression, we want to hear from you!
Why Just?
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
We’re committed to building a more sustainable business, and we’re working hard to make progress against our. We\’re reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we\’re investing more of our money in green and social assets.
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Be Bold. Be Brilliant. Be Just.
Skills
Customer Service Telephone Skills Active Listening
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Employee Benefit Customer Executive (12 month FTC) employer: HUB Group (part of Just Group PLC)
Contact Detail:
HUB Group (part of Just Group PLC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Benefit Customer Executive (12 month FTC)
✨Tip Number 1
Get to know the company! Research Just and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your customer service experience and demonstrate your attention to detail, which is key for the Employee Benefit Customer Executive role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Employee Benefit Customer Executive (12 month FTC)
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your dedication!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the Employee Benefit Customer Executive role. We’re looking for attention to detail, so make sure your application is spot on.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company there!
How to prepare for a job interview at HUB Group (part of Just Group PLC)
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled challenging customer interactions in the past, especially over the phone. Think of specific examples that showcase your ability to listen actively and resolve issues effectively.
✨Demonstrate Attention to Detail
Since this role requires a high level of accuracy, prepare to highlight your attention to detail. You might be asked about how you ensure accuracy in your work, so consider sharing methods you use to double-check information or manage multiple tasks without compromising quality.
✨Adaptability is Key
The job involves working with various customers, including those who may need extra support. Be prepared to discuss how you adapt your communication style to meet different needs. Think of examples where you've successfully adjusted your approach to help someone understand complex information.
✨Show Enthusiasm for Learning
Just Group values career development, so express your eagerness to learn and grow within the company. Mention any relevant training or courses you've taken, and be ready to discuss how you plan to take advantage of the learning opportunities offered in this role.