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- Tasks: Provide technical support and troubleshoot automated lab instruments.
- Company: HTZ, a leader in innovative lab automation solutions.
- Benefits: Full-time role with competitive salary and hands-on experience.
- Other info: Opportunity for growth in a fast-paced, tech-driven environment.
- Why this job: Join a dynamic team and make a difference in healthcare technology.
- Qualifications: Experience in troubleshooting and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
HTZ specializes in designing and manufacturing automated laboratory instruments for a variety of applications, including laboratory liquid handling, sample identification tracking, and customized robotic mechanisms. Serving the Clinical, Industrial, and Pharma markets, HTZ delivers innovative solutions to laboratories worldwide through a strong network of global distributors and OEM partners. Their products ensure precision, data security, and seamless integration with LIS/LIMS databases to meet specialized industry needs. HTZ's advanced technology supports critical processes such as autoimmune disease and infectious disease testing, oncology diagnostics, and pharmaceutical pipetting systems.
This is a full-time, on-site Service Engineer position based in East Grinstead. The Service Engineer will be responsible for providing technical support, troubleshooting equipment issues, performing maintenance and repair on HTZ’s automated laboratory instruments, and ensuring optimal system performance. Maintaining effective communication with clients to address their service needs is essential.
Additional duties include assisting the Production team by performing test and commissioning of instruments prior to shipment.
Qualifications
- Experience with troubleshooting and diagnosing complex mechanical, software, or electronic issues.
- Field service expertise, including working with automated systems and conducting on-site service tasks.
- Strong communication skills for engaging with clients, writing service reports, and providing clear technical guidance.
- Ability to perform maintenance and repair on precision equipment and systems.
- Technical support experience in resolving customer issues effectively and efficiently.
- Strong organizational and time management skills.
- Proficiency in using diagnostic tools and Microsoft Office software desirable.
- A degree or certification in Electronics, Engineering, or a related technical field is preferred.
- Prior experience in the laboratory or medical device industry is a plus.
- Ability to work independently and travel as needed for on-site service.
Service Engineer employer: HTZ
Contact Detail:
HTZ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to service engineering. Think about your past experiences and how they relate to troubleshooting and maintenance. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your technical skills! Bring along examples of your work or projects that highlight your expertise in automated systems. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with troubleshooting and diagnosing complex issues. We want to see how your skills align with the role of a Service Engineer, so don’t be shy about showcasing your field service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with automated laboratory instruments and how your background in electronics or engineering makes you a perfect fit for HTZ.
Show Off Your Communication Skills: Since effective communication with clients is key, make sure to highlight any relevant experience in your application. Whether it’s writing service reports or providing technical guidance, we want to know how you engage with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the HTZ team!
How to prepare for a job interview at HTZ
✨Know Your Tech
Make sure you brush up on your knowledge of automated laboratory instruments and the specific technologies HTZ uses. Familiarise yourself with troubleshooting techniques for mechanical, software, and electronic issues, as this will show your technical prowess during the interview.
✨Showcase Your Communication Skills
Since effective communication with clients is key, prepare examples of how you've successfully engaged with customers in the past. Think about times when you provided clear technical guidance or wrote service reports that made a difference.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you diagnosed and resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your field service expertise and ability to work independently.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about HTZ's approach to innovation in laboratory technology or how they support their Service Engineers in their roles. It shows your genuine interest in the company and the position.