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- Tasks: Provide technical support and maintain automated lab instruments for optimal performance.
- Company: HTZ, a leader in innovative laboratory automation solutions.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Opportunity to work independently and travel for on-site service.
- Why this job: Join a dynamic team and make a real impact in the healthcare and pharma sectors.
- Qualifications: Experience in troubleshooting and maintaining complex systems; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
HTZ specializes in designing and manufacturing automated laboratory instruments for a variety of applications, including laboratory liquid handling, sample identification tracking, and customized robotic mechanisms. Serving the Clinical, Industrial, and Pharma markets, HTZ delivers innovative solutions to laboratories worldwide through a strong network of global distributors and OEM partners. Their products ensure precision, data security, and seamless integration with LIS/LIMS databases to meet specialized industry needs. HTZ's advanced technology supports critical processes such as autoimmune disease and infectious disease testing, oncology diagnostics, and pharmaceutical pipetting systems.
This is a full-time, on-site Service Engineer position based in East Grinstead. The Service Engineer will be responsible for providing technical support, troubleshooting equipment issues, performing maintenance and repair on HTZ’s automated laboratory instruments, and ensuring optimal system performance. Maintaining effective communication with clients to address their service needs is essential. Additional duties include assisting the Production team by performing test and commissioning of instruments prior to shipment.
Qualifications
- Experience with troubleshooting and diagnosing complex mechanical, software, or electronic issues.
- Field service expertise, including working with automated systems and conducting on-site service tasks.
- Strong communication skills for engaging with clients, writing service reports, and providing clear technical guidance.
- Ability to perform maintenance and repair on precision equipment and systems.
- Technical support experience in resolving customer issues effectively and efficiently.
- Strong organizational and time management skills.
- Proficiency in using diagnostic tools and Microsoft Office software desirable.
- A degree or certification in Electronics, Engineering, or a related technical field is preferred.
- Prior experience in the laboratory or medical device industry is a plus.
- Ability to work independently and travel as needed for on-site service.
Service Engineer in East Grinstead employer: HTZ
Contact Detail:
HTZ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in East Grinstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss troubleshooting methods and your experience with automated systems. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Practice your communication skills! As a Service Engineer, you'll need to explain complex issues clearly to clients. Try role-playing with a friend or family member to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Engineer in East Grinstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with troubleshooting and diagnosing complex issues. We want to see how your skills align with the role of a Service Engineer, so don’t be shy about showcasing your field service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with automated laboratory instruments and how your background in electronics or engineering makes you a perfect fit for HTZ.
Show Off Your Communication Skills: Since effective communication with clients is key, make sure to highlight any relevant experience in your application. Whether it’s writing service reports or providing technical guidance, we want to know how you engage with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the HTZ team!
How to prepare for a job interview at HTZ
✨Know Your Tech
Make sure you brush up on your technical knowledge related to automated laboratory instruments. Familiarise yourself with troubleshooting techniques and the specific equipment HTZ uses. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Communication Skills
Since effective communication with clients is key, prepare examples of how you've successfully engaged with customers in the past. Think about times when you resolved issues or provided clear guidance, as this will highlight your ability to connect with clients.
✨Prepare for Practical Scenarios
Expect to discuss real-life scenarios where you had to diagnose and repair complex issues. Be ready to explain your thought process and the steps you took to resolve problems. This will show your hands-on experience and problem-solving skills.
✨Organise Your Experience
Have a clear outline of your previous roles and responsibilities, especially those related to field service and maintenance. Highlight any relevant certifications or degrees, and be prepared to discuss how your background aligns with HTZ's needs in the lab and medical device industry.