At a Glance
- Tasks: Investigate and resolve technical issues while developing your troubleshooting skills.
- Company: Join a dynamic tech company in Bristol with a focus on innovation.
- Benefits: Enjoy a competitive salary, structured training, and career development opportunities.
- Other info: Collaborative environment with excellent career progression potential.
- Why this job: Make a real impact by supporting users and solving technical challenges.
- Qualifications: Must have a 2:1 degree in a STEM field and a passion for IT.
The predicted salary is between 26300 - 26300 £ per year.
Your Role
Here’s what you will be doing
- Investigate and resolve technical incidents and service requests, developing troubleshooting and problem-solving skills.
- Manage and prioritise requests through an IT service management platform such as Remedy.
- Support users with system access, account management, and technical queries.
- Process standard changes in line with established procedures and governance requirements.
- Identify when complex issues need escalation and collaborate with technical specialists to resolve them.
- Maintain accurate records and documentation to support effective service delivery.
- Build positive relationships with stakeholders and deliver a professional, customer-focused service.
About You
The company is looking for
- A graduate with a minimum 2:1 degree in a STEM-related discipline or equivalent technical capability.
- A genuine interest in IT, technology systems, and technical problem-solving.
- Strong analytical skills and a logical approach to investigating issues.
- Confident written and verbal communication skills with the ability to explain information clearly.
- Good organisational skills and attention to detail.
- A proactive, adaptable approach and ability to manage competing priorities.
- A collaborative mindset and commitment to delivering excellent service.
- Right to work in the UK without visa sponsorship for at least 36 months.
- Ability to work on-site in Bristol five days per week.
- Eligibility for UK Security Check (SC) clearance, including relevant nationality and residency requirements.
It would be advantageous to have
- Understanding of ITIL principles or IT service management.
- Familiarity with Microsoft Active Directory or user access management.
- Exposure to Power Shell or other scripting technologies.
- Experience using Remedy, Service Now, or similar IT service management tools.
Compensation & Benefits
- Salary of £26,300 per annum.
- Training & Development
Grayce provides structured professional development, industry-recognised training, and dedicated career support to build confidence, capability, and career growth.
Career Progression
Opportunities to develop transferable technical, consulting, and professional skills that create pathways for future progression within technology consulting.
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Graduate Technical Support Analyst - Bristol employer: HTU
At BBC Studios Digital, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our London-based team offers flexible working options and a supportive environment where you can develop your skills in digital media planning while gaining valuable exposure to senior leaders. With a strong focus on employee growth and career progression, we empower our staff to thrive and make meaningful contributions to iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Support Analyst - Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HTU values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HTU might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HTU!
✨Direct Apply to HTU
Let's not forget to apply directly through the HTU website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Graduate Technical Support Analyst - Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HTU.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HTU. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HTU
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
