Job Description: Client Success Executive, Client Success for LegalEdg
Location: Hybrid- 1 - 2 days per week (minimum) in our London office
Type: Full-time (4-5 days per week, flexible)
Reports to: Head of Client Success
About Us
LegalEdge provides fast-growth companies with flexible, high-quality legal support through fractional in-house lawyers. Our lawyers work as part of clients’ teams, helping them manage risk, priorities, budgets, and legal strategy efficiently. We’re a collaborative, growing business where people are supported, valued, and encouraged to develop.
About the Role
You’ll support client relationships, help onboard new clients, coordinate work with our lawyers, and assist with business growth and reporting. You’ll learn on the job, take on responsibility quickly, and make a real impact from day one.
Client Relationships
- Act as a friendly, reliable point of contact for assigned clients
- Monitor client satisfaction and help resolve issues
- Build strong relationships by understanding client needs
Client Onboarding & Delivery
- Support new client onboarding with the Head of Client Success
- Coordinate with consultant lawyers and internal teams
- Track timelines, deliverables, and budgets
Growth & Retention
- Support upselling and cross-selling opportunities
- Help prepare proposals, presentations, and project plans
- Gather feedback, testimonials, and referrals
Reporting & Admin
- Keep CRM and client records up to date
- Assist with reporting on projects and revenue
- Support the Client Success and wider business team with admin tasks
- Help improve internal processes
About You
We’re looking for someone enthusiastic, organised, proactive, and keen to learn. You enjoy working with people and take pride in being reliable and detail oriented.
You likely have:
- Strong communication and relationship-building skills
- A positive, “can-do” attitude
- Confidence working with clients and colleagues at all levels
- Excellent organisation and attention to detail
- Ability to juggle multiple tasks
- Commercial awareness and focus on client satisfaction
- Comfort working independently in a fast-paced environment
- Good skills in Word, Excel, and PowerPoint (CRM experience a bonus)
What We Offer
- Professional Growth: Hands-on experience shaping client experiences and contributing to business success.
- Collaborative Team: Work with a supportive, friendly team that values your ideas.
- Exposure & Learning: Gain insight into diverse clients, industries, and legal challenges.
- Networking Opportunities: Attend client and industry events to expand your professional network.
- Flexibility & Autonomy: Work flexibly with some remote working while contributing meaningfully to the team.
- Opportunities to grow as you gain experience.
Join LegalEdge and start your client success journey with a team that collaborates, listens, supports, and makes work enjoyable.
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