At a Glance
- Tasks: Assist with customer enquiries, product manufacturing, installation, and administrative tasks.
- Company: Join a family-run business with over 30 years of experience in quality service.
- Benefits: Gain a professional qualification while earning an apprenticeship wage.
- Other info: Flexible role with opportunities in both manufacturing and administration.
- Why this job: Learn valuable skills in customer service and manufacturing in a supportive environment.
- Qualifications: Good communication skills, strong work ethic, and a willingness to learn.
The predicted salary is between 15000 - 20000 £ per year.
Hallam Blinds is a family-based company, situated in Newport and has been supplying customers for over 30 years. Hallam’s pride themselves on providing an excellent service, manufacturing and selling products of the highest standards. An exciting opportunity has become available for an apprentice to learn the trade whilst also undertaking a professional qualification with HTP Apprenticeship College.
The role involves assisting with enquiries, quoting, manufacturing, installation and also helping to run the administrative side of the business. The apprenticeship to be undertaken is the Level 2 Customer Service Practitioner apprenticeship.
Job Description:
- Handling customer enquiries via phone, email, in person, and via social media. Recording, accurately, all necessary information.
- Providing accurate product information.
- Assisting with the manufacturing of products.
- Assisting with the installation of all products.
- Accurately ordering any products or materials needed.
- Being the ‘Customer Contact’ person.
- Maintaining and updating customer records on the database, calendars and diaries.
- Undertaking all administrative tasks in the running of the business.
Person Spec:
We are looking for that unique person who has good communication skills, is friendly, has a strong work ethic and who is trustworthy and honest. You must be polite, respectful and professional at all times, with the ability to be calm if things aren’t quite right. A willingness to learn, and listen to instruction, especially as you will be working on your own in the office for part of the time. Good IT skills would be an advantage. This position is suitable for those leaving school or college, male or female. The successful applicant may end up as part of the manufacturing/installation team or could be working full time within the business administration side of the business.
Hours/Salary:
You will be working 37 hours per week, Monday to Friday. Occasionally, Saturday working may be required. The working hours will be split between manufacturing and installation, Administration and also the hours required for your apprenticeship learning. The salary will initially be the apprenticeship wage. A driving licence and vehicle would be an advantage.
How to apply:
Please apply via IW Jobs, by uploading a current CV and a covering letter. We reserve the right to end this advert early, should we receive a large volume of applicants.
Hands-On Customer Service Apprentice (Install & Admin) in Newport employer: HTP Apprenticeship College
Hallam Curtains & Blinds is an exceptional employer, offering a supportive and family-oriented work environment in Newport. As an apprentice, you will gain hands-on experience while pursuing a Level 2 Customer Service Practitioner qualification, with opportunities for personal and professional growth within a company that values quality service and craftsmanship. Join a team that prioritises employee development and fosters a culture of respect, trust, and collaboration.
Contact Details:
HTP Apprenticeship College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hands-On Customer Service Apprentice (Install & Admin) in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hallam Curtains & Blinds. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show your willingness to learn! During the interview, express your eagerness to take on new challenges and learn from the apprenticeship. Highlight any past experiences where you’ve successfully picked up new skills.
✨Tip Number 4
Apply through our website! We encourage you to submit your application via IW Jobs, but don’t forget to check out our website for more insights about the role and the company. It’ll help you tailor your application and stand out!
We think you need these skills to ace Hands-On Customer Service Apprentice (Install & Admin) in Newport
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight any relevant experience, skills, and your enthusiasm for customer service. Keep it clear and concise, and don’t forget to tailor it to the role at Hallam Blinds.
Write a Personal Cover Letter:This is your chance to show us your personality! Share why you’re excited about the apprenticeship and how your skills align with what we’re looking for. Be genuine and let your passion shine through!
Show Off Your Communication Skills:Since the role involves handling customer enquiries, demonstrate your communication skills in your application. Use clear language and a friendly tone, just like you would when speaking to a customer.
Apply Through Our Website:We encourage you to apply via our website for a smoother process. It’s straightforward and ensures your application gets to us directly. Plus, it shows you’re proactive and tech-savvy!
How to prepare for a job interview at HTP Apprenticeship College
✨Know the Company Inside Out
Before your interview, take some time to research Hallam Blinds. Understand their products, values, and what makes them stand out in customer service. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Show Off Your Communication Skills
Since this role involves handling customer enquiries, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully communicated in past experiences, whether in school projects or part-time jobs.
✨Demonstrate Your Willingness to Learn
As an apprentice, showing enthusiasm for learning is key. Be ready to discuss how you approach new challenges and your eagerness to absorb knowledge, especially regarding the manufacturing and installation processes.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, the team you'll be working with, and the company culture. This shows you're genuinely interested and helps you assess if it's the right fit for you.
