At a Glance
- Tasks: Serve food and beverages, assist with front of house, and learn hotel operations.
- Company: The Fig Tree Hotel, a modern boutique retreat in Shanklin.
- Benefits: Gain a recognised qualification, full training, and staff discounts.
- Other info: Flexible hours, including weekends, with opportunities for growth.
- Why this job: Kickstart your hospitality career in a friendly, supportive environment.
- Qualifications: Positive attitude, enthusiasm to learn, and GCSEs in Maths and English.
The predicted salary is between 15000 - 20000 £ per year.
A great opportunity has arisen for an Apprentice Food & Beverage Team Member at The Fig Tree Hotel in Shanklin, a modern, peaceful boutique retreat for people who love calm, comfort and genuine hospitality.
The hotel is located minutes from Shanklin beach and the Old Village.
This is an ideal position for someone leaving School or College.
As an apprentice Food & Beverage Team Member, you will take on a full‑time role serving food and beverages and assisting the manager with front of house.
You will be training for the Level 2 Food & Beverage Team Member qualification with HTP Apprenticeship College.
- Please use the following link to find out about the apprenticeship qualification:
- Main Purpose of the Role
You will become part of a friendly team dedicated to ensuring every guest enjoys an exceptional stay.
During your apprenticeship you will learn reception, housekeeping, food and beverage service, customer care and general hotel operations, developing the skills and confidence to build a successful career in hospitality.
No previous experience is necessary — we’re looking for someone with a positive attitude, enthusiasm to learn and pride in their work.
Key Responsibilities
- Reception & Guest Services
- Welcome guests with a warm, friendly and professional manner.
- Check guests in and out efficiently.
- Answer telephone calls, emails and guest enquiries.
- Take reservations and record any special requirements.
- Process guest payments and maintain accurate billing records.
- Provide local information and recommendations to guests.
- Ensure the reception area remains tidy, welcoming and well presented.
- Housekeeping
- Clean guest bedrooms to the hotel’s high standards.
- Change bed linen and replenish towels.
- Clean and disinfect bathrooms.
- Replenish guest amenities and toiletries.
- Carry out laundry duties when required.
- Clean corridors, stairways and public areas.
- Prepare conference and function rooms.
- Report maintenance issues or damaged equipment promptly.
- Food & Beverage
- Prepare and serve drinks and light refreshments.
- Deliver food and beverages promptly and professionally.
- Maintain excellent product knowledge.
- Restock bar and service areas.
- Clear and clean tables and bar areas.
- Follow food hygiene and licensing regulations at all times.
- General Hotel Duties
- Deliver outstanding customer service throughout the guest journey.
- Help create a welcoming atmosphere where guests arrive as guests and leave as friends.
- Work closely with colleagues across all departments.
- Support hotel events and functions when required.
- Follow all health & safety procedures.
- Maintain high standards of cleanliness, presentation and professionalism.
- Be willing to learn new skills and take on new responsibilities throughout the apprenticeship.
- What We’re Looking For
- Friendly and approachable.
- Enthusiastic and willing to learn.
- Reliable and punctual.
- Well presented.
- A team player.
- Positive with a “can-do” attitude.
- Comfortable talking to people from all walks of life.
- Organised and able to manage your time.
- Happy to work flexibly, including weekends and bank holidays.
- What You’ll Learn
- Reception and reservations
- Customer service excellence
- Hotel operations
- Housekeeping management
- Food and beverage service
- Communication skills
- Teamwork
- Problem solving
- Health & Safety
- Hospitality industry standards
What We Offer
- A recognised Hospitality Apprenticeship qualification.
- Full training and mentoring.
- Experience across every department of a boutique hotel.
- Supportive and friendly working environment.
- Opportunities to develop and progress within the business.
- Staff discounts and team events.
- The chance to build a long-term career in hospitality.
The duties outlined above are not exhaustive.
As an apprentice you will be encouraged to learn all aspects of hotel operations and may be asked to undertake additional duties appropriate to your training and development, supporting the overall success of The Fig Tree Hotel.
To Apply
Let us know you are keen to grow in a customer service/front of house role in the hospitality industry.
Please note that this is an apprenticeship placement.
Candidates will need to have achieved Maths and English at GCSE or equivalent grades A‑C (9‑4) or Level 2 functional skills in Maths and English before completing the qualification.
If you are under the age of 18 and do not have this, you will have to achieve this alongside the apprenticeship.
Please apply by IW Jobs adding a CV and Covering letter.
We reserve the right to withdraw this advert early should we receive a vast amount of applicants.
The successful candidates will then be contacted by HTP Apprenticeship College.
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Front of House Apprenticeship - The Fig Tree Hotel, Shanklin in Newport employer: HTP Apprenticeship College
The White Hart Inn offers a vibrant and supportive work environment where apprentices can thrive in the hospitality sector. With a focus on personal development, employees benefit from hands-on training while working in a charming pub setting that values customer service and teamwork. Located near the scenic Isle of Wight Steam Railway, this apprenticeship provides a unique opportunity to gain valuable skills and experience in a welcoming community atmosphere.
Contact Details:
HTP Apprenticeship College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Apprenticeship - The Fig Tree Hotel, Shanklin in Newport
✨Get Involved in Local Events
Dive into the local food scene by attending food festivals, culinary competitions, or community events. These gatherings are perfect for networking with industry professionals, showcasing your passion for hospitality, and even finding potential apprenticeship opportunities!
✨Join Hospitality Forums and Groups
Get yourself on platforms like Facebook or MeetUp and join hospitality-specific groups. Sharing your enthusiasm and connecting with people already in the industry can provide inside info and even lead to apprenticeship openings you might not find elsewhere.
✨Visit Local Venues Directly
Don’t underestimate the power of a face-to-face encounter! Pop into local restaurants or cafes with your bright smile and a keen interest in learning. Many places are keen to take on apprentices, especially if you can show a genuine interest right at their doorstep.
✨Utilise School Resources
If you're currently studying, make sure you chat with your college’s career services team. They often have exclusive partnerships with local businesses and can help you find apprenticeships in hospitality, especially tailored to new entrants like us.
We think you need these skills to ace Front of House Apprenticeship - The Fig Tree Hotel, Shanklin in Newport
Some tips for your application 🫡
Show Your Passion for Hospitality:When applying for an apprenticeship in hospitality at HTP Apprenticeship College, make sure to express your genuine enthusiasm for food and service. Share any relevant personal experiences, whether it’s working at family gatherings or volunteering at local events. This showcases your commitment and love for the industry right from the start!
Highlight Customer Service Experience:Even if you haven't worked in a formal hospitality setting, include any customer service roles you’ve had. This could be anything from helping out at a café to retail positions. Emphasising skills like communication and problem-solving will help us see that you're equipped to make customers feel welcome at HTP Apprenticeship College.
Don’t Forget about Food Safety Knowledge:While you may still be learning, showing that you have a basic understanding of food hygiene and safety can set your application apart. Even mentioning food handling courses or certifications you’ve completed, or simply your willingness to learn, demonstrates readiness to jump into the apprenticeship and make the most of it!
Tailor Your CV to the Role:Keep your CV focused and concise by tailoring it specifically for this apprenticeship. Highlight skills like teamwork and adaptability, which are crucial in hospitality. We want to see potential and enthusiasm, so it’s okay if you don’t have extensive experience yet—just show us that you're eager to learn and grow with HTP Apprenticeship College!
How to prepare for a job interview at HTP Apprenticeship College
✨Know Your Menu
Before heading into your interview at HTP Apprenticeship College, brush up on your knowledge of the menu items they offer. Being able to discuss their signature dishes or even suggest a popular pairing shows your passion and readiness to dive into the culinary world!
✨Demonstrate Your Customer Service Skills
In hospitality, customer service is key. Be prepared to share examples of how you've handled challenging customers or gone the extra mile to ensure someone has a great experience, even if it's from a school project or family gatherings. They want to see your attitude!
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn can be your biggest asset. Talk about your motivations for choosing the hospitality sector, and express your excitement to learn the ropes from experienced professionals at HTP Apprenticeship College. They’ll appreciate your fresh perspective and ambition!
✨Brush Up on Basic Food Safety
Knowledge of food hygiene and safety standards is super important in the hospitality industry. Familiarise yourself with basic food safety principles to discuss during your interview. Show that you understand why this knowledge matters, especially in a bustling environment like HTP Apprenticeship College!
