At a Glance
- Tasks: Assist with customer enquiries, manufacturing, installation, and administrative tasks.
- Company: Family-run business with over 30 years of experience in curtains and blinds.
- Benefits: Gain a professional qualification while earning an apprenticeship wage.
- Other info: Opportunity for career growth within the company after the apprenticeship.
- Why this job: Learn valuable skills in customer service and manufacturing in a supportive environment.
- Qualifications: Good communication skills, strong work ethic, and willingness to learn.
The predicted salary is between 15768 - 20000 £ per year.
Hallam Curtains & Blinds is a family-based company, situated in Newport and has been supplying customers for over 30 years. Hallam’s pride themselves on providing an excellent service, manufacturing and selling products of the highest standards. An exciting opportunity has become available for an apprentice to learn the trade whilst also undertaking a professional qualification with HTP Apprenticeship College.
The role involves assisting with enquiries, quoting, manufacturing, installation and also helping to run the administrative side of the business. The apprenticeship to be undertaken is the Level 2 Customer Service Practitioner apprenticeship.
- Handling customer enquiries via phone, email, in person, and via social media.
- Recording, accurately, all necessary information.
- Providing accurate product information.
- Assisting with the manufacturing of products.
- Assisting with the installation of all products.
- Accurately ordering any products or materials needed.
- Being the ‘Customer Contact’ person.
- Maintaining and updating customer records on the database, calendars and diaries.
- Undertaking all administrative tasks in the running of the business.
Person Spec: We are looking for that unique person who has good communication skills, is friendly, has a strong work ethic and who is trustworthy and honest. You must be polite, respectful and professional at all times, with the ability to be calm if things aren’t quite right. A willingness to learn, and listen to instruction, especially as you will be working on your own in the office for part of the time. Good IT skills would be an advantage. This position is suitable for those leaving school or college, male or female. The successful applicant may end up as part of the manufacturing/installation team or could be working full time within the business administration side of the business.
Hours / Salary: You will be working 37 hours per week, Monday to Friday. Occasionally, Saturday working may be required. The working hours will be split between manufacturing and installation, administration and also the hours required for your apprenticeship learning. The salary will initially be the apprenticeship wage. A driving licence and vehicle would be an advantage.
Customer Service Apprenticeship in Newport employer: HTP Apprenticeship College
Hallam Curtains & Blinds is an excellent employer that offers a supportive and family-oriented work environment in Newport, where you can gain hands-on experience while pursuing your Level 2 Customer Service Practitioner apprenticeship. With over 30 years of industry expertise, the company prioritises employee growth through comprehensive training and mentorship, ensuring that apprentices develop valuable skills in customer service, manufacturing, and administration. Join a team that values communication, professionalism, and a strong work ethic, all while contributing to a business that prides itself on delivering high-quality products and services.
Contact Details:
HTP Apprenticeship College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Newport
✨Tip Number 1
Get to know Hallam Curtains & Blinds! Research their products and services so you can chat confidently about them during your interview. Show us that you’re genuinely interested in what they do!
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer enquiries, we recommend role-playing with a friend or family member. This will help you feel more comfortable when it comes to speaking with customers.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on any software you might be using in the role, like databases or spreadsheets. We want to see that you can handle the administrative side of things with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join the team at Hallam Curtains & Blinds.
We think you need these skills to ace Customer Service Apprenticeship in Newport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Service Apprenticeship. Highlight any relevant experience or skills that match the job description, like communication skills or IT proficiency. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at HTP Apprenticeship College
✨Know the Company
Before your interview, take some time to research Hallam Curtains & Blinds. Understand their history, values, and what makes them stand out in customer service. This will not only show your interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
Since this role involves handling customer enquiries, be prepared to demonstrate your communication skills. Practice answering common customer service scenarios and think about how you would handle difficult situations calmly and professionally.
✨Highlight Your Willingness to Learn
As an apprentice, showing a genuine eagerness to learn is crucial. Be ready to discuss how you’ve approached learning in the past and express your excitement about gaining new skills in both customer service and manufacturing.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the apprenticeship programme, the team you'll be working with, or the company culture. This shows that you’re engaged and serious about the opportunity.
