An opportunity has arisen with Opal Travel in Sandown, who are looking to recruit an apprentice Telesales Operative to join their successful team.
This is an ideal position for someone leaving school or college this summer.
As an apprentice Telesales Operative, you will take on a full-time role with Opal Travel whilst also undertaking the Level 2 Customer Service Practitioner apprenticeship with HTP Apprenticeship College.
Please use the following link to find out about the apprenticeship qualification:
https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1
Opal Travel was established in 2001 and is a very successful group travel company specialising in weekend, five and eight day holidays throughout the UK and Europe.
To find out more about Opal Travel, use the following link:
https://www.opaltravelgroup.co.uk/
The Role:
As a Telesales Operative you will be the voice of the brand, responsible for generating new business leads, closing sales over the phone, and maintaining excellent relationships with the existing client database.
You must be confident in talking with people directly, and especially on the phone.
The ideal candidate should have good verbal communication skills, a resilient mindset to handle rejection and a passion for achieving positive results.
Key Responsibilities:
- Outbound Lead Generation: Initiate proactive cold and warm outbound calls to prospective customers to promote the company products/services
- Inbound Sales Handling: Manage incoming inquiries from advertisements or direct marketing campaigns, converting prospects into buyers.
- Pipeline Management: Follow upon warm leads, schedule call-backs, and move prospects through the sales pipeline
- Customer Needs Assessment: Ask targeted questions to understand customer requirements
- Database Maintenance: Accurately input, update, and back up customer records, notes, and possibly payment information in due course
- Customer Retention & Support: Resolve basic account queries, manage complaints professionally and conduct after-sales follow-ups to ensure high customer satisfaction
- Face to Face Customer Relations: Greet Walk in customers & handle enquiries efficiently
Working Hours:
30 hours per week, Monday to Friday from 10am to 4pm
No weekends, bank holidays or evenings
Wage:
The wage will Initially be the Apprenticeship Wage.
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Apprenticeship In Customer Service - Travel & Tourism in Newport employer: HTP Apprenticeship College
The White Hart Inn offers a vibrant and supportive work environment where apprentices can thrive in the hospitality sector. With a focus on personal development, employees benefit from hands-on training while working in a charming pub setting that values customer service and teamwork. Located near the scenic Isle of Wight Steam Railway, this apprenticeship provides a unique opportunity to gain valuable skills and experience in a welcoming community atmosphere.
Contact Details:
HTP Apprenticeship College Recruitment Team
