At a Glance
- Tasks: Support customers and help grow the business while learning on the job.
- Company: Join NFU Mutual, a trusted name in insurance with a supportive team.
- Benefits: Gain valuable experience, earn while you learn, and develop your skills.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Kickstart your career in a dynamic role with real impact on customer service.
- Qualifications: GCSE Maths and English (A-C) or equivalent; sales skills are a plus.
The predicted salary is between 30000 - 38556 £ per year.
A superb opportunity has become available with NFU Mutual who are looking to employ an Apprentice Commercial Account Handler. The role will be based at the Office in Newport, Isle of Wight. The successful applicant will also be undertaking the Level 2 Customer Service practitioner apprenticeship with HTP Apprenticeship College.
The Job Role
- To support the New Forest, Isle of Wight and Bournemouth Agency to deliver growth and the retention of business.
- To acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences.
- Comply with all guidelines and processes as communicated by the NFU Mutual and the agents.
- To develop and sustain effective working relationships, with all members of the agency and NFU Mutual staff.
- To deal with insurance enquiries by phone, email and face to face in the office and process the changes requested by the customer.
- To maintain record keeping in line with the requirements for your role.
- To identify and initiate up‑selling and cross‑selling opportunities and activities to new and existing customers.
- To act as a Life Introducer to obtain appointments for Life Qualifier and meeting Agency Target.
- To produce correspondence and responses to required timeframes and quality standards.
- To process and dispatch documentation to agency standards.
- To identify opportunities to improve the service provided to customers and the team efficiency.
- To attend shows and events as required to promote the Agency and sell the products and services of The NFU Mutual.
The Candidate
- The role involves contacting customers/potential customers by phone, so you should be comfortable in making and taking phone calls.
- Team work is important, but you should also be comfortable in working on your own and using your own initiative.
- Planning and organisation is key, but this can be taught on the apprenticeship.
- Sales skills are key, as is being able to understand the product range and being confident in talking about them.
- Candidates should ideally have achieved GCSE Maths and English at grades A‑C (9‑4) or functional skills level 2 in both or may have to work towards this to complete the apprenticeship.
Working Hours
37 ½ Hours per week. Monday to Friday, from 9am to 5pm, with an hour for lunch.
To Apply
Please apply via IW Jobs by submitting a covering letter and your latest CV. Successful candidates will then be contacted by HTP Apprenticeship College. We reserve the right to withdraw this advert should we receive a vast number of applications.
Apprentice Commercial Account Handler - NFU Mutual, Newport employer: HTP Apprenticeship College
NFU Mutual is an exceptional employer, offering a supportive work environment in Newport, Isle of Wight, where apprentices can thrive while gaining valuable experience in the insurance sector. With a strong emphasis on employee development through the Level 2 Customer Service practitioner apprenticeship, NFU Mutual fosters a culture of teamwork and growth, ensuring that every team member feels valued and empowered to contribute to the agency's success.
Contact Details:
HTP Apprenticeship College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Commercial Account Handler - NFU Mutual, Newport
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like HTP Apprenticeship College.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like HTP Apprenticeship College. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Commercial Account Handler - NFU Mutual, Newport
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at HTP Apprenticeship College.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join HTP Apprenticeship College and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at HTP Apprenticeship College
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by HTP Apprenticeship College. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at HTP Apprenticeship College will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
