Sales Co-ordinator in Fleetwood

Founded in 1952, HTI is one of the UK’s largest independently owned designers and manufacturers of children’s toys, with extensive experience supplying the world’s major retailers. With offices and showrooms in the UK, Hong Kong, Germany, Holland and China, we are a truly global business with a vision to be the first choice for innovative quality toys worldwide. Our products are designed to give children across the world the opportunity to have fun and grow through creative and imaginative play. At HTI, we value and respect all of our amazing team. There is genuine scope for progression in a supportive and fun working environment.

Due to our continued international growth, a fantastic opportunity has become available as a Sales Co-ordinator, with a specific focus on supporting our Eastern European Sales Team and customer base. Fluency in Polish is therefore a pre-requisite for the role.

The purpose of the Sales Co-ordinator is to provide a full and professional support service to the Sales managers, HTI customers and to the general public. This role is office-based with working hours Mon – Thurs 9am – 5.30pm, Friday 9am – 5pm. NOTE: HTI UK headquarters will be relocating to Wesham PR4 3LG in summer 2026. It is an extremely varied role and no two days will be the same, so you will need to enjoy having a diverse working day.

The Core Responsibilities:

• Downloading, processing and maintaining Sales orders for all HTI customers.
• Producing product range quotations, ensuring all data is provided to customers.
• Completing customer product forms with all the data required.
• Answering customer and internal calls.
• Maintaining an effective filing system in both emails and paper system.
• Managing stock to fulfil customer forecasts and orders.
• Providing documentation for products and orders.
• Creating and maintaining data in spreadsheets.
• Arranging and tracking samples as requested by customers and sales managers.
• Processing and tracking design requests.
• Maintaining customer Sales figures within Excel using the relevant portals and systems needed to obtain the relevant information.
• Processing and tracking direct customer orders.
• Attending meetings with customers in the UK showroom and at customer sites.
• Maintaining the UK sales order book.
• Updating manuals for internal systems and customer systems.
• Providing support to the Sales office manager and to other sales team members when required.
• Working with all departments within HTI to ensure a high-level service is provided to customers.

Qualifications:

• Fluency (both oral and written) in Polish is a pre-requisite for the role.
• Experience of working in a busy business support environment.
• Strong communication and customer service skills – verbal and written.
• Excellent organisational skills.
• Ability to thrive working alone or as part of a team.
• Ability to have a flexible approach to delivering the results required by the business.
• Efficient and reliable.

Should this role be of interest please email a covering letter and CV explaining why you think you are perfect for this role. If you don’t hear from us within 5 days, please assume you haven’t been successful on this occasion. Good luck, and we hope to hear from you soon!