Exciting opportunity for a Full-Time Patient Discharge Coordinator to join our team at HTG-UK based at Royal Cornwall Hospital
Who Are We?
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
You will be joining us in the role of Patient Discharge Coordinator, based at the Royal Cornwall Hospital and occasionally our base in Redruth. This is a full-time, permanent position (37.5 hours per week, Monday to Friday).
As the Patient Discharge Coordinator, you will be responsible for ensuring the smooth and timely discharge of patients from hospital or the completion of treatment by proactively liaising with all key stakeholders. This will include working closely with patients, healthcare professionals, and HTG staff to coordinate and deliver efficient, effective, and patient-centred transport solutions that support safe and timely transitions of care.
Summary Of Main Duties Include
What’s In It For You?
- Competitive Salary – £25,642.50 per annum
- Sick Pay & Support – Contractual sick pay and access to Employee Assistance Programme
- Generous holiday allowance - 28 days, including Bank and Public Holidays
- Increased Holiday Allowance for long service
- Refer a Friend Bonus – Earn £500 for each friend you bring on board
- Fully Funded Training and Uniform – Kick off your role with an initial induction, plus ongoing mentorship and CPD
- Pension Scheme
- Development Opportunities – Clear career pathways, including routes into leadership or clinical care roles
- Engaging Workplace Culture – With regular staff competitions and recognition events/prizes
What We’re Looking For:
- Experience in hospital discharge, healthcare coordination, patient transport, or similar settings.
- Knowledge of NHS discharge processes and the role of transport in patient flow.
- Understanding of how timely discharges support bed management and clinical priorities.
- Comfortable working under pressure in fast‑paced hospital or control environments.
- Ability to prioritise patient journeys and manage discharges in real time.
- Competent with Microsoft Office (especially Outlook and Excel) and quick to learn internal systems.
- Strong attention to detail when recording patient information and updating systems.
- Proactive in identifying discharge delays and escalating issues appropriately.
- Calm, professional approach to problem‑solving and sensitive situations.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
- Enhanced DBS check (Conducted during onboarding if successful)
- Right to work in the UK
- Full UK manual driving licence
- Satisfactory employment and character references
- A satisfactory medical assessment
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
- Attend mandatory training on Safeguarding children and adults
- Ensure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhere to all relevant national and local policies, procedures, and professional codes
- Report any concerns to the appropriate authority
- Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
