Exciting opportunities available for Mental Health Ambulance Care Assistants to join our team in Plymouth
Who are we?
Therapeutic Response HTG-UK is a specialist mental health ambulance provider.
We are the first responders to patients who are experiencing mental health crisis. It is our responsibility to support patients to hospital in a safe, compassionate and trauma-informed way. This is your chance to make a meaningful impact every day as part of a specialist team pioneering a new psychology-led standard in mental health transport across the UK.
What Can You Expect?
You would be joining us in the role a Mental Health Ambulance Care Assistant, delivering a vital and urgent service to our patients with complex mental health needs. You will thrive in unpredictable environments, be skilled at managing distress and risk, calm in the face of aggression and violence and work well in teams.
You’ll be someone who is empathetic and passionate about upholding human rights and understand that people with mental health difficulties are likely to have experienced some adversity in their lives and therefore they deserve to be treated with dignity and respect. You’ ll be responsible for both driving the ambulance and supporting patients during their transport.
Summary of Main Duties Include
Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.
Build trust with patients using active listening and compassionate communication.
Follow care plans, risk assessments, and safety protocols.
Use de-escalation techniques to support patients in distress while maintaining their dignity.
Record patient information accurately using digital or paper systems.
Drive and maintain company vehicles in line with policies and procedures.
Maintain a clean, fully equipped vehicle at the start of each shift.
Collaborate with healthcare professionals to ensure high standards of patient care.
What’s in it for you?
£14.55 per hour
Contractual Sick Pay after 12 months service
Employee Assistance Programme delivered by the UKs #1 EAP service- Health Assured
Increased holiday allowance for long service
Refer a Friend Earn up to £500 for each friend you bring on board
Pension Scheme
Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
Opportunities to grow and develop
Engaging Workplace Culture with regular company updates and Employee of the Month
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS Check (conducted during onboarding if successful)
Right to Work in the UK
Full UK Manual Driving Licence
Satisfactory Employment and Character References
A Satisfactory Medical Assessment
Successful candidates will also need to successfully complete a paid two-week mandatory training course on commencement of employment.
The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisations requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Proud member of the Disability Confident employer scheme
Company: HTG-UK Salary: from £14.55 an hour Hours: Full-time Location: Plymouth Working pattern: Field-based Job type: Permanent Posting date: 28 Sept 2026 Closing date: 12 Oct 2026
Mental Health Ambulance Care Assistant
Summary
Exciting opportunities available for Mental Health Ambulance Care Assistants to join our team in Plymouth
Who are we?
Therapeutic Response HTG-UK is a specialist mental health ambulance provider.
We are the first responders to patients who are experiencing mental health crisis. It is our responsibility to support patients to hospital in a safe, compassionate and trauma-informed way. This is your chance to make a meaningful impact every day as part of a specialist team pioneering a new psychology-led standard in mental health transport across the UK.
What Can You Expect?
You would be joining us in the role a Mental Health Ambulance Care Assistant, delivering a vital and urgent service to our patients with complex mental health needs. You will thrive in unpredictable environments, be skilled at managing distress and risk, calm in the face of aggression and violence and work well in teams.
You’ll be someone who is empathetic and passionate about upholding human rights and understand that people with mental health difficulties are likely to have experienced some adversity in their lives and therefore they deserve to be treated with dignity and respect. You’ ll be responsible for both driving the ambulance and supporting patients during their transport.
Summary of Main Duties Include
Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.
Build trust with patients using active listening and compassionate communication.
Follow care plans, risk assessments, and safety protocols.
Use de-escalation techniques to support patients in distress while maintaining their dignity.
Record patient information accurately using digital or paper systems.
Drive and maintain company vehicles in line with policies and procedures.
Maintain a clean, fully equipped vehicle at the start of each shift.
Collaborate with healthcare professionals to ensure high standards of patient care.
What’s in it for you?
£14.55 per hour
Contractual Sick Pay after 12 months service
Employee Assistance Programme delivered by the UKs #1 EAP service- Health Assured
Increased holiday allowance for long service
Refer a Friend Earn up to £500 for each friend you bring on board
Pension Scheme
Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
Opportunities to grow and develop
Engaging Workplace Culture with regular company updates and Employee of the Month
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS Check (conducted during onboarding if successful)
Right to Work in the UK
Full UK Manual Driving Licence
Satisfactory Employment and Character References
A Satisfactory Medical Assessment
Successful candidates will also need to successfully complete a paid two-week mandatory training course on commencement of employment.
Equal Opportunities
The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisations requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Read more employer: HTG-UK
At Health Transportation Group UK, we pride ourselves on being a leading employer in the Non-Emergency Patient Transport sector, offering Ambulance Care Assistants in King's Lynn a fulfilling career dedicated to making a difference in patients' lives. Our commitment to employee growth is evident through fully funded training, a supportive work culture that values care and respect, and competitive benefits including market-leading pay and an Employee Assistance Programme. Join our passionate team and enjoy a rewarding role where your contributions truly matter.
