Exciting full-time opportunities available for Out of Hours Controller/Planners to join our team at our Lincolnshire Headquarters
Who Are We?
At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.
We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.
What Can You Expect?
We're looking for motivated individuals to join our busy Control Centre team, helping to deliver safe, reliable, and high-quality patient transport services. Working closely with hospital teams and frontline crews, you'll play a key role in coordinating patient journeys and ensuring resources are used effectively.
As an Out of Hours Controller/Planner, you will be responsible for planning and coordinating patient transport services outside of normal operating hours. You'll make important operational decisions, manage ambulance resources, and support the smooth running of the service while maintaining high standards of safety, quality, and patient care. The role also includes opening and closing premises on designated shifts and participating in the Bronze on-call rota.
We offer full-time, permanent contracts working 40.25 hours per week on a 4-on, 4-off shift pattern. The role is based in North Hykeham, within walking distance of the train station, with free on-site parking available.
Summary Of Main Duties Include
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Manage the efficient use of HTG PTS resources within the designated area by planning both pre-booked and short-notice transport requests.
- Prepare the system effectively before running the plan, including accounting for vehicle downtime.
- Negotiate with healthcare professionals regarding patient appointment times and coordinate resource availability to meet demand.
- Communicate with the operations team if service delivery is at risk due to resource shortages or staff sickness.
- Allocate and assign physical resources, including personnel and vehicles, using the Patient Transport system.
- Contact customers and patients about their transport needs, inform them promptly if commitments cannot be met, and provide alternative options where possible.
What’s In It For You?
- Competitive Hourly Rate - £13.26 rising to £14.26 after 1 year
- Contractual Sick Pay after 12 months service
- Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured
- Increased holiday allowance for long service
- Refer a Friend Earn up to £500 for each friend you bring on board
- Pension Scheme
- Full Controller/Planner training induction and ongoing mentorship
- Opportunities to grow and develop
- Engaging Workplace Culture with regular company updates and Employee of the Month
We are Looking for Great People Who:
- Understanding of non-emergency patient transport services (NEPTS) or similar service-based industries.
- Strong geographical awareness and route planning capability to minimise delays and optimise vehicle use.
- Confident in making independent decisions and escalating issues appropriately when necessary.
- Strong verbal and written communication skills to liaise effectively with drivers, healthcare providers, and patients.
- Strong planning and organisational skills, with the ability to coordinate complex journeys efficiently.
- Familiarity with shift-based or out-of-hours operations, including evenings, nights, weekends, and bank holidays.
- Reliable and self-sufficient, especially when working during unsupervised or low-staffed hours.
- Demonstrates professionalism and accountability when managing sensitive or urgent calls.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
- Enhanced DBS Check (conducted during onboarding if successful)
- Right to Work in the UK
- Full UK Manual Driving Licence
- Satisfactory Employment and Character References
- A Satisfactory Medical Assessment
- Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
- Attend mandatory training on Safeguarding children and adults
- Ensure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhere to all relevant national and local policies, procedures, and professional codes
- Report any concerns to the appropriate authority
- Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Controller/Planner (Out of Hours) in Lincoln employer: HTG-UK
At Health Transportation Group UK, we pride ourselves on being a leading employer in the Non-Emergency Patient Transport sector, offering Ambulance Care Assistants in King's Lynn a fulfilling career dedicated to making a difference in patients' lives. Our commitment to employee growth is evident through fully funded training, a supportive work culture that values care and respect, and competitive benefits including market-leading pay and an Employee Assistance Programme. Join our passionate team and enjoy a rewarding role where your contributions truly matter.
