Bank Controller / Planner in Ipswich

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.

We’re looking for a motivated, compassionate individual who is structured and committed to providing outstanding customer experiences. You would be joining us in the role of Bank Controller/Planner, where you will be responsible for planning and controlling the daily movement of medically eligible patient journeys to and from their healthcare appointments in our non-emergency ambulances. The aim of this role is to ensure precise controlling and planning of the ambulances, to allow eligible patients to get to and from their appointments in a timely manner, whilst ensuring mobility requirements of the booked journey are met.

We are offering bank positions (zero contracted hours), which operate under a casual agreement. You may be offered shifts when they become available, and you have the flexibility to accept shifts as and when you choose.

Summary Of Main Duties Include:

• Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments.
• Allocating physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers.
• Liaising with healthcare professionals and hospital departments to ensure that we are able to maximise the utilisation of the available vehicles and staff.
• Building effective relationships with crews in order to ensure the best possible patient experience.
• Working within a team to make decisions about transportation which deliver the best outcomes for patients.

What’s In It For You?

• Competitive hourly pay rate
• Contractual Sick Pay after 12 months service
• Employee Assistance Programme delivered by the UK’s #1 EAP service - Health Assured
• Increased holiday allowance for long service
• Refer a Friend - Earn up to £500 for each friend you bring on board
• Pension Scheme
• Full Controller/Planner training induction and ongoing mentorship
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

We are Looking for Great People Who Have:

• Experience of working in a similar transport control environment, using logistical and planning skills.
• Ability to plan appropriate journey routes for drivers.
• Problem solving ability for any challenges that may occur during day control.
• Customer service focused and able to effectively handle sensitive situations.
• Good geographic knowledge of the area.
• Ability to stay calm under pressure.

Our Commitment to Safer Recruitment:

• Enhanced DBS check (Conducted during onboarding if successful)
• Right to work in the UK
• Satisfactory employment and character references
• A satisfactory medical assessment
• Successfully complete mandatory induction training on commencement of employment.

Equal Opportunities: The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding: The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to: Attend mandatory training on Safeguarding children and adults, ensure they are familiar with their and the organisation’s requirements under relevant legislation, adhere to all relevant national and local policies, procedures, and professional codes, report any concerns to the appropriate authority, and maintain professional boundaries as a Person in a Position of Trust (PiPoT).