Ambulance Care Assistant in Dorchester

You will join us as an Ambulance Care Assistant (ACA), delivering safe, reliable and friendly transport to vulnerable patients. The role involves driving, patient care, and supporting mobility and communication. Standard hours are typically 37.5 hours per week. It is a shift‑based role covering early mornings, evenings, late and night shifts, which can fall on any day across a 7‑day week, including weekends and public holidays. Shifts vary, so flexibility is essential.

Responsibilities

• Safely drive patients to and from healthcare appointments while providing reassurance, support and compassionate care throughout their journey.
• Assist patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
• Communicate clearly and kindly with patients, families and healthcare staff, maintaining dignity, respect and patient confidentiality at all times.
• Carry out daily vehicle checks and basic administration, keeping equipment clean and ready in line with Infection Prevention and Control procedures, and documenting any incidents and journey details as required.

Benefits

• Market‑leading pay, with increased rates for agreed overtime.
• Contractual sick pay after 12 months of service.
• Employee Assistance Programme delivered by the UK’s #1 EAP service – Health Assured.
• Increased holiday allowance after years of service.
• Refer a friend scheme – earn up to £500 for each friend you bring on board.
• Fully funded training and uniform – two weeks of initial training, ongoing mentorship, and a full uniform.
• Pension scheme.
• Opportunities to grow and develop.
• Engaging workplace culture with regular company updates and employee of the month.

Qualifications

• Full flexibility to work shifts on any day of the week, including weekends.
• Caring and compassionate attitudes.
• Good physical fitness for moving and handling patients.
• Clear communication skills, both in person and in writing.
• Adherence to procedures and protection of patient confidentiality.
• Ability to stay calm under pressure.
• Reliability and punctuality.
• Basic IT knowledge.

Commitment to Safer Recruitment

All new team members undergo a thorough onboarding process and must pass the following checks:

• Enhanced DBS check (conducted during onboarding if successful).
• Right to work in the UK.
• Full UK manual driving licence.
• Satisfactory employment and character references.
• Satisfactory medical assessment.
• Successful completion of a two‑week mandatory training course on commencement of employment.

Equal Opportunities

The company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

All employees are expected to:

• Attend mandatory training on safeguarding children and adults.
• Be familiar with the organisation’s requirements under relevant legislation.
• Adhere to all relevant national and local policies, procedures, and professional codes.
• Report any concerns to the appropriate authority.
• Maintain professional boundaries as a Person in a Position of Trust (PiPoT).