At a Glance
- Tasks: Provide compassionate transport and care for vulnerable patients to healthcare appointments.
- Company: Join Health Transportation Group UK, a leader in Non-Emergency Patient Transport.
- Benefits: Market-leading pay, sick pay, increased holiday allowance, and fully funded training.
- Other info: Flexible shifts available, with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Good communication skills, physical fitness, and a caring attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
Who Are We? At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect? You would be joining us in the role of Ambulance Care Assistant (ACA), delivering a vital service to our patients. Being an ACA is so much more than just driving. It’s about providing safe, reliable and friendly transport to vulnerable patients who need it the most. It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.
The standard hours for this role are typically 37.5 hours per week. This is a shift-based role, and you’ll work as part of a rota covering early mornings, evenings, lates and night shifts, which can fall on any day across the 7-day week, including weekends and public holidays. Shifts will vary, so flexibility is essential. We also welcome interest from candidates who may be looking for part-time hours.
Summary Of Main Duties Include:
- Patient Transport & Care - Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.
- Assisting with Mobility - Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
- Communication & Compassion - Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
- Vehicle Checks & Basic Administration - Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.
What’s In It For You?
- Market Leading Pay - with increased rates for agreed overtime
- Contractual Sick Pay - after 12 months service
- Employee Assistance Programme - delivered by the UK’s #1 EAP service- Health Assured
- Increased Holiday Allowance - after years of service
- Refer a Friend Scheme - Earn up to £500 for each friend you bring on board
- Fully Funded Training and Uniform – Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
- Pension Scheme
- Opportunities to Grow and Develop
- Engaging Workplace Culture - with regular company updates and employee of the month
We are Looking for Great People Who:
- Communicate clearly and kindly both in person and in writing
- Are caring and compassionate
- Have good physical fitness for moving and handling patients
- Stay calm under pressure
- Are reliable and punctual
- Have basic IT knowledge
- Follow procedures and protect patient confidentiality
Our Commitment to Safer Recruitment
Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:
- Enhanced DBS Check (conducted during onboarding if successful)
- Right to Work in the UK
- Full UK Manual Driving Licence
- Satisfactory Employment and Character References
- A Satisfactory Medical Assessment
Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
- Attend mandatory training on Safeguarding children and adults
- Ensure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhere to all relevant national and local policies, procedures, and professional codes
- Report any concerns to the appropriate authority
- Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Ambulance Care Assistant in Colchester employer: HTG-UK
At Health Transportation Group UK, we pride ourselves on being a leading employer in the healthcare transport sector, offering Ambulance Care Assistants a fulfilling role that combines compassion with professional growth. Our engaging workplace culture fosters teamwork and respect, while our commitment to employee development is reflected in our fully funded training and mentorship programmes. With competitive pay, generous benefits, and a focus on patient care, joining our team in Bury St Edmunds means making a meaningful impact in the lives of vulnerable patients every day.
StudySmarter Expert Advice🤫
We think this is how you could land Ambulance Care Assistant in Colchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HTG-UK on LinkedIn. Ask them about their experiences and any tips they might have for landing the Ambulance Care Assistant role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and communication. Think about scenarios where you've shown empathy and resilience, as these qualities are key for this role. We want to see your passion shine through!
✨Tip Number 3
Show off your flexibility! Since the role involves shift work, be ready to discuss your availability during the interview. Highlighting your willingness to adapt to different shifts can make you a more attractive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at HTG-UK. Let’s get you on board!
We think you need these skills to ace Ambulance Care Assistant in Colchester
Some tips for your application 🫡
Show Your Caring Side:When writing your application, let your compassion shine through! Share experiences where you've helped others or shown empathy. We want to see that you genuinely care about making a difference in patients' lives.
Be Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, so keep it simple and to the point while highlighting your relevant skills.
Highlight Your Flexibility:Since this role involves shift work, it's important to mention your availability. Let us know how flexible you can be with your hours. We love candidates who are ready to adapt to our varied shift patterns!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HTG-UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Ambulance Care Assistant involves. Familiarise yourself with the key responsibilities like patient transport, mobility assistance, and communication. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Empathy
Since this role requires a lot of compassion and patience, think of examples from your past experiences where you've shown these qualities. Whether it's in a previous job or a personal situation, be ready to share how you connect with others and provide support.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations you might face as an ACA. Practice responding to scenarios involving patient care, handling emergencies, or communicating with families. This will show that you're not only prepared but also capable of thinking on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture, training opportunities, or team dynamics. This shows your genuine interest in the role and helps you assess if HTG-UK is the right fit for you.
