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- Tasks: Provide safe and compassionate transport for vulnerable patients to healthcare appointments.
- Company: Join Health Transportation Group UK, a leading provider of Non-Emergency Patient Transport.
- Benefits: Competitive pay, sick pay, training, and opportunities for growth.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Good communication skills, compassion, and physical fitness required.
- Other info: Enjoy a dynamic workplace culture with regular updates and recognition.
The predicted salary is between 10 - 15 £ per hour.
Overview
Who Are We? At Health Transportation Group UK (HTG-UK), we are one of the UK's leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect? You would be joining us in the role of Ambulance Care Assistant (ACA), delivering a vital service to our patients. Being an ACA is so much more than just driving. It's about providing safe, reliable and friendly transport to vulnerable patients who need it the most. It's a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you're someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we'd love to hear from you.
We currently have several full-time, permanent positions available (37.5 hours per week), as well as one full-time role working 40.25 hours per week on a shift pattern. The 40.25-hour position follows a 4‐on/4‐off rota, with working hours from 1:00 PM to 1:00 AM.
Summary Of Main Duties Include:
- Patient Transport & Care - Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.
- Assisting with Mobility - Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
- Communication & Compassion - Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
- Vehicle Checks & Basic Administration - Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.
What's In It For You?
- Hourly Rate - £12.50
- Market Leading Pay - with increased rates for agreed overtime
- Contractual Sick Pay - after 12 months service
- Employee Assistance Programme - delivered by the UK's #1 EAP service- Health Assured
- Increased Holiday Allowance - after years of service
- Refer a Friend Scheme - Earn up to £500 for each friend you bring on board
- Fully Funded Training and Uniform – Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
- Pension Scheme
- Opportunities to Grow and Develop
- Engaging Workplace Culture - with regular company updates and employee of the month
We are Looking for Great People Who:
- Communicate clearly and kindly both in person and in writing
- Are caring and compassionate
- Have good physical fitness for moving and handling patients
- Stay calm under pressure
- Are reliable and punctual
- Have basic IT knowledge
- Follow procedures and protect patient confidentiality
Our Commitment to Safer Recruitment
Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:
- Enhanced DBS Check (conducted during onboarding if successful)
- Right to Work in the UK
- Full UK Manual Driving Licence
- Satisfactory Employment and Character References
- A Satisfactory Medical Assessment
Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.
Equal Opportunities
The Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
- Attend mandatory training on Safeguarding children and adults
- Ensure they are familiar with their and the organisation's requirements under relevant legislation
- Adhere to all relevant national and local policies, procedures, and professional codes
- Report any concerns to the appropriate authority
- Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Ambulance Care Assistant in Chelmsford employer: HTG-UK
Contact Detail:
HTG-UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Care Assistant in Chelmsford
✨Tip Number 1
Get to know the company! Research Health Transportation Group UK and understand their values, especially around care and compassion. This will help you connect with them during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As an Ambulance Care Assistant, you'll need to communicate clearly and kindly. Try role-playing scenarios with friends or family to get comfortable with how to reassure and support patients.
✨Tip Number 3
Show off your empathy! During interviews, share personal stories that highlight your caring nature and ability to stay calm under pressure. This will demonstrate that you have the right mindset for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at HTG-UK.
We think you need these skills to ace Ambulance Care Assistant in Chelmsford
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your compassion shine through! Share experiences where you've helped others or shown empathy. This role is all about caring for vulnerable patients, so we want to see that you have the heart for it.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, just like you'll need to use with patients and their families. Keep it simple and to the point!
Highlight Relevant Experience: If you've got experience in patient transport or care roles, make sure to mention it! Even if it's not directly related, any experience that showcases your ability to handle physical and emotional demands will catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at HTG-UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Ambulance Care Assistant involves. Familiarise yourself with the key responsibilities like patient transport, mobility assistance, and communication. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Compassion
Since this role is all about caring for vulnerable patients, be prepared to share examples of how you've shown empathy and compassion in previous experiences. Whether it's in a professional setting or personal life, these stories will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling difficult patients or emergencies. Think through how you would respond calmly and effectively, showcasing your problem-solving skills and ability to stay composed under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.