At a Glance
- Tasks: Plan and control patient transport journeys to ensure timely healthcare access.
- Company: Join Health Transportation Group UK, a leader in non-emergency patient transport.
- Benefits: Competitive pay, sick pay, employee assistance, and growth opportunities.
- Other info: Dynamic team environment with ongoing training and mentorship.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in transport control and strong customer service skills required.
The predicted salary is between 27000 - 28000 £ per year.
Exciting opportunity for Controllers/Planners to join our team at the Canvey Island Control Centre on a 9-month fixed-term contract.
Who Are We?
At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.
What Can You Expect?
We’re looking for a motivated, compassionate individual who is structured and committed to providing outstanding customer experiences. You would be responsible for planning and controlling the daily movement of medically eligible patient journeys to and from their healthcare appointments in our non-emergency ambulances. The aim of this role is to ensure precise controlling and planning of the ambulances, to allow eligible patients to get to and from their appointments in a timely manner, whilst ensuring mobility requirements of the booked journey are met. We are looking to fill two positions on 9-month fixed-term contracts. These roles offer 37.5 hours per week, with shifts scheduled across Monday to Sunday between 5:30am and 8:00pm.
Summary Of Main Duties Include:
- Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments.
- Allocating physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers.
- Liaising with healthcare professionals and hospital departments to maximise the utilisation of the available vehicles and staff.
- Building effective relationships with crews to ensure the best possible patient experience.
- Working within a team to make decisions about transportation which deliver the best outcomes for patients.
What’s In It For You?
- Competitive Hourly Rate - £13.26
- Contractual Sick Pay after 12 months service
- Employee Assistance Programme delivered by the UK’s #1 EAP service - Health Assured
- Increased holiday allowance for long service
- Refer a Friend - Earn up to £500 for each friend you bring on board
- Pension Scheme
- Full Controller/Planner training induction and ongoing mentorship
- Opportunities to grow and develop
- Engaging Workplace Culture with regular company updates and Employee of the Month
We are Looking for Great People Who:
- Have experience of working in a similar transport control environment, using logistical and planning skills.
- Can plan appropriate journey routes for drivers.
- Have problem-solving ability for any challenges that may occur during day control.
- Are customer service focused and able to effectively handle sensitive situations.
- Have good geographic knowledge of the area.
- Can stay calm under pressure.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
- Enhanced DBS Check (conducted during onboarding if successful)
- Right to Work in the UK
- Full UK Manual Driving Licence
- Satisfactory Employment and Character References
- A Satisfactory Medical Assessment
Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees at HTG-UK are expected to:
- Attend mandatory training on Safeguarding children and adults
- Ensure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhere to all relevant national and local policies, procedures, and professional codes
- Report any concerns to the appropriate authority
- Maintain professional boundaries as a Person in a Position of Trust (PiPoT)
Controller/Planner in Canvey Island employer: HTG-UK
At Health Transportation Group UK, we pride ourselves on being a leading employer in the healthcare transport sector, offering Ambulance Care Assistants a fulfilling role that combines compassion with professional growth. Our engaging workplace culture fosters teamwork and respect, while our commitment to employee development is reflected in our fully funded training and mentorship programmes. With competitive pay, generous benefits, and a focus on patient care, joining our team in Bury St Edmunds means making a meaningful impact in the lives of vulnerable patients every day.
StudySmarter Expert Advice🤫
We think this is how you could land Controller/Planner in Canvey Island
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at HTG-UK! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Controller/Planner in Canvey Island
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at HTG-UK
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
