Patient Transport Assistant in Bury St Edmunds

Exciting opportunities available for Patient Transport Assistants (non-driving role) to join our team in Bury St Edmunds.

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

You would be joining us in the role of Patient Transport Assistant (PTA), delivering a vital service to our patients. As a PTA, you will provide safe, effective, and compassionate transportation and care for non‑emergency patients on behalf of Health Transportation Group (HTG‑UK). It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you.

The standard hours for this role are typically 37.5 hours per week. This is a shift-based role, and you’ll work as part of a rota covering early mornings, evenings, lates and night shifts, which can fall on any day across the 7-day week, including weekends and public holidays. Shifts will vary, so flexibility is essential.

Summary Of Main Duties Include:

• Patient Transport & Care: Supporting the safe transfer of patients to and from healthcare appointments as a non‑driving crew member, providing reassurance, support, and compassionate care throughout their journey.
• Assisting with Mobility: Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
• Communication & Compassion: Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
• Vehicle Checks & Basic Administration: Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.

What’s In It For You?

• Market Leading Pay with increased rates for agreed overtime.
• Contractual Sick Pay after 12 months service.
• Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured.
• Increased holiday allowance for long service.
• Refer a Friend Earn up to £500 for each friend you bring on board.
• Pension Scheme.
• Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform.
• Opportunities to grow and develop.
• Engaging Workplace Culture with regular company updates and Employee of the Month.

We are Looking for Great People Who:

• Fully flexible to work shifts on any day of the week, including weekends.
• Experience in a customer‑facing role (care sector desirable).
• Ability to work effectively as part of a team.
• Are caring and compassionate when supporting diverse patients.
• Have good physical fitness for moving and handling patients.
• Communicate clearly and kindly both in person and in writing.
• Able to follow procedures and health & safety requirements.
• Able to maintain accurate records and respect confidentiality.
• Calm and professional approach in challenging situations.
• Basic problem‑solving skills and initiative.
• Are reliable and punctual.
• Have basic IT Knowledge.
• Commitment to HTG‑UK values: care, respect, diversity, social value, environmental responsibility, and growth.

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• Enhanced DBS check (Conducted during onboarding if successful)
• Right to work in the UK
• Satisfactory employment and character references
• A satisfactory medical assessment
• Successful candidates will also need to successfully complete an 8 day mandatory training course on commencement of employment.

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)