At a Glance
- Tasks: Provide safe and compassionate transport for vulnerable patients to healthcare appointments.
- Company: Join Health Transportation Group UK, a leader in Non-Emergency Patient Transport.
- Benefits: Market-leading pay, sick pay, funded training, and opportunities for growth.
- Other info: Dynamic role with flexible hours and a commitment to employee well-being.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Good communication skills, compassion, physical fitness, and basic IT knowledge required.
The predicted salary is between 24000 - 36000 £ per year.
Who Are We? At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non‑Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high‑quality care across the country.
What Can You Expect? You would be joining us in the role of Ambulance Care Assistant (ACA), delivering a vital service to our patients. Being an ACA is so much more than just driving. It’s about providing safe, reliable and friendly transport to vulnerable patients who need it the most. It’s a role that requires patience, empathy and resilience as, whilst the role is incredibly rewarding, it can be physically and emotionally demanding. If you’re someone who thrives on connection, takes pride in doing things properly, and wants to be part of a team that lives our values, particularly Care, Respect and Social Value, we’d love to hear from you. The standard hours for this role are typically 37.5 hours per week. This is a shift‑based role, and you will be part of a rota covering early mornings, evenings, weekends, and public holidays. We also welcome interest from candidates who may be looking for part‑time hours.
Summary Of Main Duties Include:
- Patient Transport & Care - Safely drive patients to and from healthcare appointments while providing reassurance, support, and compassionate care throughout their journey.
- Assisting with Mobility - Helping patients with mobility needs, including safe lifting, use of specialist equipment, and transferring patients to and from vehicles or their homes.
- Communication & Compassion - Communicating clearly and kindly with patients, families, and healthcare staff, maintaining dignity, respect, and patient confidentiality at all times.
- Vehicle Checks & Basic Administration – Carrying out daily vehicle checks, keeping all equipment clean and ready in line with Infection Prevention and Control procedures, and ensuring that any incidents and/or journey details are accurately recorded as required.
What’s In It For You?
- Market Leading Pay – with increased rates for agreed overtime
- Contractual Sick Pay – after 12 months service
- Employee Assistance Programme – delivered by the UK’s #1 EAP service – Health Assured
- Increased Holiday Allowance – after years of service
- Refer a Friend Scheme – Earn up to £500 for each friend you bring on board
- Fully Funded Training and Uniform – Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
- Pension Scheme
- Opportunities to Grow and Develop
- Engaging Workplace Culture – with regular company updates and employee of the month
We are Looking for Great People Who:
- Communicate clearly and kindly both in person and in writing
- Are caring and compassionate
- Have good physical fitness for moving and handling patients
- Stay calm under pressure
- Are reliable and punctual
- Have basic IT knowledge
- Follow procedures and protect patient confidentiality
Our Commitment to Safer Recruitment
Patient safety is our priority. To uphold this commitment, we ensure all new team members undergo a thorough onboarding process and are successful in the following checks:
- Enhanced DBS Check (conducted during onboarding if successful)
- Right to Work in the UK
- Full UK Manual Driving Licence
- Satisfactory Employment and Character References
- A Satisfactory Medical Assessment
Successful candidates will also need to successfully complete a two‑week mandatory training course on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination – whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG‑UK are expected to:
- Attend mandatory training on Safeguarding children and adults
- Ensure they are familiar with their and the organisation’s requirements under relevant legislation
- Adhere to all relevant national and local policies, procedures, and professional codes
- Report any concerns to the appropriate authority
- Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Ambulance Care Assistant employer: HTG-UK
At Health Transportation Group UK, we pride ourselves on being a leading employer in the Non-Emergency Patient Transport sector, offering a supportive and engaging work culture that prioritises care, respect, and social value. As an Ambulance Care Assistant, you will benefit from market-leading pay, comprehensive training, and opportunities for personal growth within a dedicated team that values your contributions to patient care. Join us in making a meaningful impact on the lives of vulnerable patients while enjoying a rewarding career with excellent employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Ambulance Care Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Health Transportation Group UK. Understand their values and mission, especially around care and compassion. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Ambulance Care Assistant, you'll need to communicate clearly and kindly with patients and families. Try role-playing common scenarios with a friend or family member to build your confidence and ensure you can convey empathy and reassurance effectively.
✨Tip Number 3
Show off your resilience! The role can be physically and emotionally demanding, so think of examples from your past where you've stayed calm under pressure. Share these stories during your interview to demonstrate that you can handle the challenges that come with the job.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, it shows you're proactive and keen to join the team at HTG-UK. Don’t miss out on this opportunity!
We think you need these skills to ace Ambulance Care Assistant
Some tips for your application 🫡
Show Your Caring Side:When writing your application, let your compassion shine through! Share experiences where you've helped others or shown empathy. This role is all about caring for vulnerable patients, so we want to see that in your words.
Be Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, just like you would with our patients and their families.
Highlight Relevant Experience:If you've got experience in patient care, transport, or any similar field, make it known! We love to see how your background aligns with the responsibilities of an Ambulance Care Assistant.
Apply Through Our Website:Don’t forget to apply through the link provided! It’s the best way for us to receive your application and ensures you’re considered for this rewarding role. We can’t wait to hear from you!
How to prepare for a job interview at HTG-UK
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Ambulance Care Assistant involves. Familiarise yourself with the key responsibilities like patient transport, mobility assistance, and communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Compassion
Since this role is all about caring for vulnerable patients, be prepared to share examples of how you've demonstrated empathy and compassion in previous roles. Think of specific situations where you made a difference in someone's experience, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging situations. Practice responses to questions like how you'd manage a distressed patient or what steps you'd take if you encountered a medical emergency. This will demonstrate your problem-solving skills and calmness under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support staff wellbeing. This shows that you're not just interested in the job, but also in being part of a supportive environment, which aligns with their values.
