At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for our customers.
- Company: Join a dynamic managed service provider with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 is essential.
The predicted salary is between 32000 - 38000 £ per year.
This role offers a salary of £32,000 - £38,000 per annum, depending on experience, technical capability, and suitability against the requirements of the position.
- Provide first‑and second‑line support to HTG managed service customers, delivering incidents and service requests in line with agreed SLAs, service descriptions, and operational procedures.
- Act as a primary point of contact for end users, delivering clear, professional, and customer‑focused support via the service desk, remote tools, and on‑site attendance where required.
- Triage, diagnose, and resolve incidents and service requests across Microsoft 365, end‑user devices, and core IT services, escalating appropriately where issues fall outside scope or require specialist input.
- Carry out user onboarding and offboarding activities, including account provisioning and deprovisioning, device setup/build, licence allocation, and access control, ensuring security and audit requirements are met.
- Monitor and respond to security alerts and system notifications, supporting investigation, containment, and resolution in line with HTG security and managed service processes.
- Maintain accurate and detailed ticket notes, technical documentation, and customer records within HTG systems, ensuring all actions and outcomes are clearly recorded and auditable.
- Perform routine managed service activities such as patching, backup checks, system health monitoring, and compliance verification.
- Work closely with senior engineers, operations, and customer success teams to ensure consistent service delivery and a positive customer experience.
- Contribute to continuous service improvement by identifying recurring issues, documentation gaps, and opportunities to enhance tooling, processes, or service quality.
- Knowledge & Experience Required
- Proven experience working in a Service Desk Engineer, IT Support Engineer, or similar role, ideally within a managed services or multi‑customer environment.
- Strong working knowledge of the Microsoft 365 ecosystem, including Exchange Online, Microsoft Teams, Share Point Online and Entra ID.
- Experience supporting Windows end‑user devices, including laptop builds, troubleshooting, patching, and hardware fault resolution.
- Working with Mac devices is a plus.
- Working knowledge of an Azure management and support is a plus
- Familiarity with modern device management and endpoint security concepts, such as Microsoft Intune, device compliance, and endpoint protection tooling.
- Understanding of IT service management principles, including incident, request, and change management within an ITSM toolset.
- Exposure to security‑focused support activities, such as responding to alerts, supporting investigations, and following documented incident response processes.
- Strong documentation skills, with the ability to produce clear, structured technical notes and customer‑facing updates in plain UK English.
- Excellent communication skills, with the ability to explain technical issues to non‑technical users and maintain a professional, customer‑focused approach.
- A proactive and organised mindset, with the ability to manage multiple priorities across different service contracts and workloads.
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IT Support Engineer employer: HTG - Secure Cloud Experts
HTG is an exceptional employer for IT Support Engineers, offering a competitive salary and a dynamic work environment that prioritises professional growth and development. With a strong focus on customer service and collaboration, employees benefit from continuous learning opportunities and the chance to work with cutting-edge technology in a supportive team culture. Located in a vibrant area, HTG fosters a positive atmosphere where innovation and employee well-being are at the forefront.
Contact Details:
HTG - Secure Cloud Experts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HTG - Secure Cloud Experts values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HTG - Secure Cloud Experts might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HTG - Secure Cloud Experts!
✨Direct Apply to HTG - Secure Cloud Experts
Let's not forget to apply directly through the HTG - Secure Cloud Experts website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HTG - Secure Cloud Experts.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HTG - Secure Cloud Experts. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HTG - Secure Cloud Experts
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
