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- Tasks: Coordinate customer service and logistics for freight forwarding, ensuring timely deliveries.
- Company: Join a trusted national logistics company with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary of up to £30k, on-site parking, and clear career progression.
- Why this job: Be part of a dynamic team, gain valuable experience in the freight industry, and make an impact.
- Qualifications: Knowledge of DfT/CAA, HMRC, IATA regulations, and freight forwarding experience required.
- Other info: This role includes administrative duties and offers a variety of tasks in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Freight Forwarding customer service Coordinator required for a National Logistics company. This is a b2b customer service role, working with clients of this freight forwarder to ensure great customer service. This role is in the Heathrow area and is paying upto £30k with parking on site and good career path. The role This role will be varied and will include duties including: creating Customs reports as required, Co-ordinate vehicles to collect and deliver from the airline within a timely manor, have excellent knowledge of import/export procedures as well as having excellent understanding of freight industry security processes and complete understanding of DfT/CAA, HMRC and IATA regulations. You will also Raise records in the ETSF and discharge T1’s from overnight DDX deliveries. This role will include alot of admin duties and customer services, this will cover the freight forwarding and customs areas. Expeirence We are looking for a candidate with a understanding of DfT/CAA, HMRC and IATA regulations. You will have a freight forwarding knowledge and some understanding of customs clearance, to produce various reports. Freight Forwarding customer service Coordinator £30k Heathrow area air freight Apply today HtE Recruitment over the past 14 years has been trusted by professionals across the UK in finding their next job. As well as this role, our Logistics Recruitment team has a wide range of other roles across the UK. If you are currently looking for a move, contact HtE Recruitment today. HtE Recruitment is acting as a Recruitment Agency in relation to this permanent position
Freight Forwarder employer: HTE Recruitment
Contact Detail:
HTE Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Familiarise yourself with the specific regulations mentioned in the job description, such as DfT/CAA, HMRC, and IATA. Being able to discuss these in detail during your interview will show that you have the necessary knowledge and are serious about the role.
✨Tip Number 2
Network with professionals in the freight forwarding industry, especially those who work in customer service roles. This can provide you with insights into the day-to-day responsibilities and challenges, which you can reference in your discussions with us.
✨Tip Number 3
Prepare to demonstrate your organisational skills and ability to handle multiple tasks, as this role involves a lot of admin duties. Think of examples from your past experiences where you successfully managed similar responsibilities.
✨Tip Number 4
Research our company and its values before the interview. Understanding our approach to customer service and logistics will help you align your answers with what we are looking for in a candidate.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Freight Forwarding Customer Service Coordinator. Familiarise yourself with customs reports, vehicle coordination, and the relevant regulations such as DfT/CAA, HMRC, and IATA.
Tailor Your CV: Highlight your experience in freight forwarding and customer service in your CV. Be specific about your knowledge of import/export procedures and any relevant administrative skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the freight industry and your passion for customer service. Mention specific experiences that demonstrate your ability to handle the duties outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial in the logistics industry.
How to prepare for a job interview at HTE Recruitment
✨Know Your Regulations
Make sure you have a solid understanding of DfT/CAA, HMRC, and IATA regulations. Be prepared to discuss how these regulations impact the freight forwarding process and provide examples of how you've applied this knowledge in previous roles.
✨Demonstrate Customer Service Skills
Since this role is heavily focused on B2B customer service, think of specific instances where you've successfully resolved customer issues or improved client satisfaction. Highlight your communication skills and ability to work under pressure.
✨Showcase Your Freight Forwarding Knowledge
Be ready to talk about your experience with import/export procedures and customs clearance. Prepare to explain how you would handle various scenarios related to freight forwarding and any relevant software or tools you’ve used.
✨Prepare for Admin Duties
This role involves a lot of administrative tasks, so be prepared to discuss your organisational skills and attention to detail. You might want to mention any experience you have with creating reports or managing records, especially in a logistics context.
