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For Companies At a Glance
- Tasks: Lead the service department and ensure top-notch vehicle aftersales support.
- Company: Join HTC, a leader in the UK commercial vehicle industry since 1970.
- Benefits: Enjoy a competitive salary, bonus, private health care, and car allowance.
- Why this job: Make a real impact by managing a dynamic team and enhancing customer relationships.
- Qualifications: Proven experience in Aftersales/Service Management and strong communication skills.
- Other info: Opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 40000 - 50000 £ per year.
HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support.
We are currently looking to recruit for an experienced aftersales manager to join our team in Heathrow.
The Role:
- Manage the service department, ensuring internal, retail and warranty work runs efficiently
- Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time
- Manage service department processes, identify improvement areas and solutions
- Organise mobile service work for call outs and update customers
- Develop and maintain customer relationships
- Work towards key targets for service performance and growth
- Manage, coach and upskill staff when required
- Ensure all department members are working in accordance with group H&S policies
- Monitor the regional market with respect to new competitors and carry out analyses of the competition/benchmarking in Services
Preferred Qualifications and Experience:
- Excellent communication and interpersonal skills.
- Good working knowledge of MS Office.
- A proven and solid Aftersales/Service Management background is essential.
What we can offer:
- Competitive salary plus bonus
- Private Health Care
- Car Allowance.
Truck Aftersales Manager in Slough employer: HTC
Contact Detail:
HTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Truck Aftersales Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to industry contacts and let them know you're on the lookout for a Truck Aftersales Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching HTC and its competitors. Understand their service processes and think about how you can bring value to their team. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As an Aftersales Manager, you'll need to build strong relationships with customers and your team. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Truck Aftersales Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Truck Aftersales Manager role. Highlight your experience in managing service departments and any relevant achievements that showcase your skills in aftersales management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for HTC. Mention your communication skills and how you can contribute to maintaining high standards in service performance.
Showcase Your Leadership Skills: Since you'll be overseeing a team, it's crucial to demonstrate your leadership abilities. Share examples of how you've coached and upskilled staff in previous roles, and how you ensure everyone adheres to health and safety policies.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and keep you updated on your application status!
How to prepare for a job interview at HTC
✨Know Your Stuff
Make sure you brush up on your knowledge of the commercial vehicle industry, especially DAF Trucks and their aftersales processes. Being able to discuss specific service department challenges and solutions will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
As a Truck Aftersales Manager, you'll be overseeing a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and upskilling staff. Highlight any specific instances where your leadership made a difference in service performance.
✨Customer Relationships Matter
Be ready to discuss how you've developed and maintained customer relationships in previous roles. Think of specific strategies you've used to enhance customer satisfaction and loyalty, as this is crucial for the role.
✨Stay Ahead of the Competition
Research the current market and competitors in the aftersales sector. Be prepared to share your insights on what sets HTC apart and how you can contribute to staying ahead. This shows that you're proactive and understand the importance of competitive analysis.