At a Glance
- Tasks: Manage service and warranty processes to ensure compliance and profitability.
- Company: Join HTC, a leader in the UK commercial vehicle industry since 1970.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Other info: Work in a collaborative environment with a focus on professional development.
- Why this job: Be part of a dynamic team making a real impact in the automotive sector.
- Qualifications: Experience in service/warranty administration and strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support. We are currently looking to recruit for an experienced Service and Warranty administrator to join our team in Belvedere.
Main Purpose of Job: To oversee service/warranty and PFL invoice procedures ensuring compliance to Manufacturers' policy and procedures. To process all service/warranty and PFL job cards to ensure maximum profitability for each repair and full compliance with the manufacturers' requirements.
Individual Key Objectives:
- To check and raise retail pro-forma invoices for quotation and passing to the customer.
- To co-ordinate the closing of purchase order numbers.
- To reconcile warranty and Paccar Finance Limited (PFL) self-billing invoices (SBIs).
- To raise warranty and PFL credit notes for customer accounts.
- To investigate and resolve CCM queries for warranty and PFL accounts.
- To carry out warranty and PFL risk assessments on claims submitted.
- Check daily workshop work in progress (WIP) levels and strive to maintain WIP levels below 250 hours.
- To manage all warranty and PFL job cards and determine from the technicians write up those claims which are warranty or PFL.
- To ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
- To liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
- To submit all claims through the Haddenham system in a timely manner to achieve submission times in line with current DAF requirements.
- To manage all referred and rejected claims daily, ensuring all are resolved in a timely manner in line with current DAF requirements.
- To manage daily all parts label requests from the Manufacturer i.e., print all parts labels and pass to the Parts Department for action.
- Record all labels produced on a separate spreadsheet and liaise with the Parts Department on any missing parts requested.
- Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.
- To ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.
- On a weekly basis, to check the verification report and ensure all warranty jobs raised on the GDMS system have been sent to Haddenham.
- To ensure all parts to be held off on a weekly basis and pass to the Parts Department to action.
Hours: 8:00-17:30
Service and Warranty Administrator in Belvedere employer: HTC
HTC is an exceptional employer, offering a dynamic work environment in Hemel Hempstead where innovation meets tradition in the commercial vehicle industry. With a strong focus on employee development and a commitment to quality, we provide our team with opportunities for growth and advancement while fostering a collaborative culture that values every contribution. Join us to be part of a respected family business that prioritises your professional journey and well-being.
