At a Glance
- Tasks: Lead the service department and ensure top-notch aftersales support for our customers.
- Company: Join HTC, a leader in the UK commercial vehicle industry since 1970.
- Benefits: Enjoy career development, competitive salary, bonuses, private health care, and a car allowance.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real impact by managing a dynamic team and enhancing customer relationships.
- Qualifications: Proven experience in Truck or Van Aftersales/Service Management is essential.
The predicted salary is between 40000 - 50000 £ per year.
HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970.
As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family.
We proudly represent industry leaders including DAF Trucks, Fiat Pro, and Maxus, providing world-class vehicle sales and aftersales support.
A rare opportunity has arisen for an experienced Aftersales manager to join our team in Belvedere
The Role
- Manage the service department, ensuring internal, retail and warranty work runs efficiently
- Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time
- Manage service department processes, identify improvement areas and solutions
- Organise mobile service work for call outs and update customers
- Develop and maintain customer relationships
- Work towards key targets for service performance and growth
- Manage, coach and up skill staff when required
- Ensure all department members are working in accordance with group H&S policies
- Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/bench marking in Services
Preferred Qualifications and Experience
- Excellent communication and interpersonal skills.
- Good working knowledge of MS Office.
- A proven and solid Truck or Van Aftersales/Service Management background is essential.
What we can offer
- Career development
- Competitive salary and bonus
- Private Health Care
- Car Allowance.
Aftersales Manager in London employer: HTC Group
HTC Group is an excellent employer that fosters a dynamic work culture in Greenford, Greater London, where innovation and customer excellence are at the forefront. Employees benefit from comprehensive growth opportunities, a supportive team environment, and the chance to make a significant impact in the automotive industry. Join us to be part of a company that values your contributions and prioritises both professional development and customer satisfaction.
