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For Companies At a Glance
- Tasks: Lead and inspire a large team to deliver top-notch aftersales services.
- Company: Established commercial vehicle dealership with a focus on customer excellence.
- Benefits: Competitive executive package and genuine career progression opportunities.
- Why this job: Shape strategy and make a significant impact in a growing business.
- Qualifications: Proven success in senior aftersales leadership within the automotive sector.
- Other info: Join a dynamic team and drive profitability across multi-site operations.
The predicted salary is between 80000 - 100000 £ per year.
HTC is a long established and privately owned business. We operate at the forefront of the Commercial Vehicle dealership network, supporting customers through vehicle sales and aftersales services, and proudly represent leading manufacturers including DAF Trucks, FiatPro and Maxus.
We are now seeking an exceptional Aftersales Director to join our senior leadership team. This is a rare opportunity for a high performing, commercially driven leader to shape and deliver a best in class aftersales operation across a large, multi-site business. Reporting directly to the Managing Director, you will play a pivotal role in driving strategy, performance, and customer excellence.
The Role
- Deliver a forward thinking aftersales strategy that drives sustained growth
- Lead, inspire, and develop a large, high performing team of circa 400 colleagues
- Provide clear leadership to Aftersales, Service, and Parts Managers, ensuring operational excellence and consistent delivery against performance targets
- Champion the highest standards of compliance, quality, and customer experience
- Build and maintain strong relationships with key stakeholders, including manufacturer partners and group leadership
- Drive profitability across aftersales operations, delivering against revenue and margin objectives
About You
- Proven success in a senior aftersales or service leadership role within the commercial vehicle or automotive sector
- Strong track record of leading multi-site operations and large teams
- Commercially astute, with the ability to balance customer satisfaction and business performance
- A confident, engaging leader who can influence at all levels
What We Offer
- An excellent executive package
- The opportunity to shape strategy and make a significant business impact
- Genuine career progression within a successful and growing group
Aftersales Director in London employer: HTC Group
Contact Detail:
HTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Director in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Show us you’re not just interested in the role, but that you understand the market landscape too!
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for aftersales strategy and how you can drive performance. We want to hear how you’ll lead and inspire a large team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Aftersales Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Director role. Highlight your experience in leading large teams and driving aftersales strategies, as this will show us you’re the right fit for our senior leadership team.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about aftersales and how your skills align with our goals. Use specific examples from your past roles to demonstrate your commercial acumen and leadership style.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes in previous roles, like revenue growth or team performance improvements, to give us a clear picture of your impact.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at HTC Group
✨Know Your Aftersales Strategy
Before the interview, dive deep into the company's aftersales strategy. Understand their current operations and think about how you can contribute to driving growth. Be ready to discuss your vision for a best-in-class aftersales operation.
✨Showcase Leadership Experience
Prepare specific examples of how you've led large teams in previous roles. Highlight your ability to inspire and develop talent, especially in multi-site operations. This will demonstrate your capability to manage the circa 400 colleagues mentioned in the job description.
✨Understand Stakeholder Relationships
Research HTC's key stakeholders, including manufacturer partners. Be prepared to discuss how you would build and maintain these relationships, as well as how you’ve successfully done this in the past. This shows you’re ready to hit the ground running.
✨Balance Customer Satisfaction with Profitability
Think about examples where you've successfully balanced customer satisfaction with business performance. Be ready to share strategies that have worked for you in the past, as this role requires a commercially astute leader who can drive profitability while ensuring excellent customer experiences.