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- Tasks: Deliver top-notch customer service and resolve enquiries at first contact.
- Company: Join HTC Group, a leading name in the transport industry since 1970.
- Benefits: Enjoy competitive pay, overtime opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous experience in customer service preferred.
- Other info: Work hours are 6.30 am to 3.30 pm with one Saturday shift every four weeks.
The predicted salary is between 28800 - 43200 £ per year.
HTC Group, Hemel Hempstead, England, United Kingdom. HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.
Key Duties and Responsibilities
- To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
- To greet customers in a friendly, professional and courteous manner.
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
- To give repair estimates and price quotations and offer repair suggestions.
- Register new vehicles.
- Ensure invoices and taxing vehicles are completed accurately and on time.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
- Handle all internal and external customers and suppliers with courtesy.
- Adhere to Health & Safety Policies and Procedures at all times.
Preferred Qualifications And Experience
- Excellent communication and interpersonal skills.
- Ability to work under pressure.
- Previous experience in a Parts or Service advisor role.
- You must be PC literate with a working knowledge of administration procedures.
- Have an understanding of the commercial vehicle after market operation.
Hours
6.30 am – 15.30 ½ unpaid lunch 1 Saturday in 4 paid as overtime at time and a half (8am – Midday).
Service Advisor in Hemel Hempstead employer: HTC Group
Contact Detail:
HTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research HTC Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering first-class service, think of scenarios where you’ve resolved customer issues or provided excellent support. Be ready to share these examples during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up on the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up job alerts to stay updated on new opportunities at HTC Group.
We think you need these skills to ace Service Advisor in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your communication skills and any previous experience in customer service or parts advisory roles. We want to see how you can bring your unique skills to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at HTC Group. Share specific examples of how you've delivered excellent customer service in the past.
Show Off Your Skills: Don’t forget to mention your PC literacy and understanding of administration procedures. We’re looking for someone who can handle the pressure and keep things running smoothly, so let us know how you fit the bill!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s quick and easy, and it helps us keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at HTC Group
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with customer service principles, vehicle repair processes, and the specific services offered by HTC Group. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully resolved customer issues or worked as part of a team. This will demonstrate your interpersonal skills and ability to handle pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you take the opportunity seriously and respect the company’s culture. Plus, it’ll boost your confidence when you walk into the room.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the role. Ask about team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
