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For Companies At a Glance
- Tasks: Lead and inspire a large team to deliver top-notch aftersales services.
- Company: Established automotive business representing leading manufacturers.
- Benefits: Competitive executive package and genuine career progression opportunities.
- Why this job: Shape strategy and make a significant impact in a growing company.
- Qualifications: Proven success in senior aftersales leadership within the automotive sector.
- Other info: Join a dynamic team and drive excellence across multi-site operations.
The predicted salary is between 80000 - 100000 £ per year.
HTC is a long established and privately owned business. We operate at the forefront of the Commercial Vehicle dealership network, supporting customers through vehicle sales and aftersales services, and proudly represent leading manufacturers including DAF Trucks, FiatPro and Maxus.
We are now seeking an exceptional Aftersales Director to join our senior leadership team. This is a rare opportunity for a high performing, commercially driven leader to shape and deliver a best in class aftersales operation across a large, multi-site business. Reporting directly to the Managing Director, you will play a pivotal role in driving strategy, performance, and customer excellence.
The Role
- Deliver a forward thinking aftersales strategy that drives sustained growth
- Lead, inspire, and develop a large, high performing team of circa 400 colleagues
- Provide clear leadership to Aftersales, Service, and Parts Managers, ensuring operational excellence and consistent delivery against performance targets
- Champion the highest standards of compliance, quality, and customer experience
- Build and maintain strong relationships with key stakeholders, including manufacturer partners and group leadership
- Drive profitability across aftersales operations, delivering against revenue and margin objectives
About You
- Proven success in a senior aftersales or service leadership role within the commercial vehicle or automotive sector
- Strong track record of leading multi-site operations and large teams
- Commercially astute, with the ability to balance customer satisfaction and business performance
- A confident, engaging leader who can influence at all levels
What We Offer
- An excellent executive package
- The opportunity to shape strategy and make a significant business impact
- Genuine career progression within a successful and growing group
Automotive Aftersales Director in City of London employer: HTC Group
Contact Detail:
HTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Aftersales Director in City of London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and engage on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. We want you to be able to discuss how your experience aligns with their goals, especially in driving aftersales strategy and customer excellence.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've inspired teams and driven performance in previous roles. We love hearing about your successes in managing large teams and achieving targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for exceptional talent to join our team.
We think you need these skills to ace Automotive Aftersales Director in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Director role. Highlight your experience in leading large teams and driving aftersales strategies, as this will show us you’re the right fit for our senior leadership team.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve driven profitability and improved customer satisfaction in previous roles. We love seeing quantifiable results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive sector and how your leadership style aligns with our values at HTC. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HTC Group
✨Know Your Stuff
Make sure you’re well-versed in the commercial vehicle sector and the specific aftersales strategies that HTC employs. Brush up on their key manufacturers like DAF Trucks, FiatPro, and Maxus, and be ready to discuss how your experience aligns with their operations.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led large teams in the past. Think about specific challenges you faced and how you inspired your team to achieve operational excellence. This role is all about leadership, so make sure you highlight your ability to motivate and develop others.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators in aftersales operations. Be ready to discuss how you’ve driven profitability and met revenue targets in previous roles. Showing that you can balance customer satisfaction with business performance will set you apart.
✨Build Relationships
Think about how you’ve built strong relationships with stakeholders in the past. Prepare to share examples of how you’ve collaborated with manufacturer partners or senior leadership to drive strategy and performance. This role requires a confident leader who can influence at all levels.