At a Glance
- Tasks: Lead the service department and ensure top-notch aftersales support for our customers.
- Company: Join HTC, a leader in the UK commercial vehicle industry since 1970.
- Benefits: Enjoy competitive salary, bonuses, private health care, and a car allowance.
- Other info: Opportunities for career development in a supportive environment.
- Why this job: Make a real impact by managing a dynamic team and enhancing customer relationships.
- Qualifications: Proven experience in Truck or Van Aftersales/Service Management is essential.
The predicted salary is between 40000 - 50000 £ per year.
HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support.
A rare opportunity has arisen for an experienced Aftersales Manager to join our team in Belvedere.
The Role:
- Manage the service department, ensuring internal, retail and warranty work runs efficiently.
- Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time.
- Manage service department processes, identify improvement areas and solutions.
- Organise mobile service work for call outs and update customers.
- Develop and maintain customer relationships.
- Work towards key targets for service performance and growth.
- Manage, coach and upskill staff when required.
- Ensure all department members are working in accordance with group H&S policies.
- Monitor the regional market with respect to new competitors and carry out analyses of the competition/benchmarking in Services.
Preferred Qualifications and Experience:
- Excellent communication and interpersonal skills.
- Good working knowledge of MS Office.
- A proven and solid Truck or Van Aftersales/Service Management background is essential.
What we can offer:
- Career development.
- Competitive salary and bonus.
- Private Health Care.
- Car Allowance.
Locations
Aftersales Manager in Belvedere, Kent employer: HTC Group
HTC Group is an excellent employer that fosters a dynamic work culture in Greenford, Greater London, where innovation and customer excellence are at the forefront. Employees benefit from comprehensive growth opportunities, a supportive team environment, and the chance to make a significant impact in the automotive industry. Join us to be part of a company that values your contributions and prioritises both professional development and customer satisfaction.
