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For Companies At a Glance
- Tasks: Lead and inspire a large team to deliver top-notch aftersales services.
- Company: Established commercial vehicle dealership with a focus on customer excellence.
- Benefits: Competitive executive package and genuine career progression opportunities.
- Why this job: Shape strategy and make a significant impact in a growing business.
- Qualifications: Proven success in senior aftersales leadership within the automotive sector.
- Other info: Join a dynamic team and drive profitability across multi-site operations.
The predicted salary is between 72000 - 108000 £ per year.
HTC is a long established and privately owned business. We operate at the forefront of the Commercial Vehicle dealership network, supporting customers through vehicle sales and aftersales services, and proudly represent leading manufacturers including DAF Trucks, FiatPro and Maxus.
We are now seeking an exceptional Aftersales Director to join our senior leadership team. This is a rare opportunity for a high performing, commercially driven leader to shape and deliver a best in class aftersales operation across a large, multi-site business. Reporting directly to the Managing Director, you will play a pivotal role in driving strategy, performance, and customer excellence.
The Role
- Deliver a forward thinking aftersales strategy that drives sustained growth
- Lead, inspire, and develop a large, high performing team of circa 400 colleagues
- Provide clear leadership to Aftersales, Service, and Parts Managers, ensuring operational excellence and consistent delivery against performance targets
- Champion the highest standards of compliance, quality, and customer experience
- Build and maintain strong relationships with key stakeholders, including manufacturer partners and group leadership
- Drive profitability across aftersales operations, delivering against revenue and margin objectives
About You
- Proven success in a senior aftersales or service leadership role within the commercial vehicle or automotive sector
- Strong track record of leading multi-site operations and large teams
- Commercially astute, with the ability to balance customer satisfaction and business performance
- A confident, engaging leader who can influence at all levels
What We Offer
- An excellent executive package
- The opportunity to shape strategy and make a significant business impact
- Genuine career progression within a successful and growing group
Aftersales Director employer: HTC Group
Contact Detail:
HTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Director
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Show us you’re not just interested in the role, but that you understand the market landscape too!
✨Tip Number 3
Practice your leadership pitch. As an Aftersales Director, you’ll need to inspire confidence. Be ready to share your vision for aftersales operations and how you can drive performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Aftersales Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Director role. Highlight your experience in leading large teams and driving aftersales strategies, as this will show us you’re the right fit for our senior leadership team.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven profitability and improved customer satisfaction in previous roles. We love seeing quantifiable results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the commercial vehicle sector and how your leadership style aligns with our values at HTC. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HTC Group
✨Know Your Aftersales Strategy
Before the interview, make sure you understand the current trends and challenges in the aftersales sector, especially within commercial vehicles. Research HTC's approach to aftersales and think about how you can contribute to their strategy. This will show your genuine interest and readiness to lead.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams and multi-site operations. Be ready to discuss how you've inspired and developed your team in previous roles. This is crucial for demonstrating that you can manage HTC's 400 colleagues effectively.
✨Emphasise Customer Excellence
Since customer experience is key for this role, come equipped with specific instances where you've improved customer satisfaction or compliance standards. Discuss how you balance customer needs with business performance, as this will resonate well with the interviewers.
✨Build Relationships
Think about how you've built strong relationships with stakeholders in your past roles. Be prepared to share strategies you've used to engage with manufacturer partners and leadership teams. This will illustrate your ability to foster collaboration and drive profitability at HTC.