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- Tasks: Provide hands-on IT support and systems administration for core services.
- Company: Join HTB Group, a dynamic team focused on effective IT solutions.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity for growth in a collaborative and fast-paced setting.
- Why this job: Make a real difference by ensuring smooth IT operations for your colleagues.
- Qualifications: Experience with Microsoft 365 and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
The key purpose of this role is to help keep HTB Group staff and core services working effectively through reliable, day‑to‑day IT support and systems administration. You’ll provide hands‑on technical support across our core IT environment, ensuring issues are resolved well, systems are maintained effectively, and staff receive a responsive and professional service. Working as part of a rota covering 8am–8pm, this role plays an essential part in providing dependable IT support across the working day.
Key responsibilities:
- Deliver day‑to‑day administration and support for core IT services, including Microsoft 365, Azure Entra, SharePoint, remote desktop support and print services.
- Resolve incidents and fulfil service requests in a timely, professional manner, maintaining clear communication with users throughout.
- Accurately log, prioritise, update and resolve tickets within Jira, ensuring information is complete and up to date.
- Administer user accounts, access and permissions, carrying out routine identity‑related changes in line with agreed processes and good practice.
- Provide effective remote and on‑site support across HTB Group locations, minimising disruption and restoring service quickly.
- Support joiners, movers and leavers processes, ensuring user access, licences and core setup tasks are completed accurately and on time.
- Troubleshoot recurring issues, identify root causes where possible, and contribute to practical service improvements that reduce avoidable support demand.
- Create and maintain clear documentation, knowledge articles and handover notes so support activity is consistent and well understood across the team.
- Work effectively within the support rota, including clear handovers between shifts, to provide reliable cover across the 8am–8pm service window.
Working knowledge of Microsoft 365 / Office 365 in a support or admin context. Experience providing end‑user IT support, including incident and request handling. Ability to troubleshoot user issues.
HTB Group IT Support Systems Administrator in London employer: Htb Group
Contact Detail:
Htb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HTB Group IT Support Systems Administrator in London
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for IT support roles like the one at HTB Group. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and common IT support scenarios. Think about how you'd handle specific issues related to Microsoft 365 or Azure Entra. We want you to shine when it comes to demonstrating your problem-solving abilities!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being responsive and professional is key in IT support. Practice articulating how you've effectively communicated with users in past roles, as this will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Make sure to highlight your hands-on experience with core IT services in your application!
We think you need these skills to ace HTB Group IT Support Systems Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Systems Administrator role. Highlight your experience with Microsoft 365, Azure Entra, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to HTB Group. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We’re keen to see your troubleshooting skills in action, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive – a quality we really value!
How to prepare for a job interview at Htb Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure Entra, and SharePoint. Be ready to discuss how you've used these tools in past roles, and think of specific examples where you resolved issues or improved processes.
✨Show Off Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and professionally, as this will be key in providing effective support.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific IT support scenarios. Think about how you would prioritise tickets in Jira or troubleshoot a recurring issue. Having a structured approach to problem-solving will impress the interviewers.
✨Highlight Your Teamwork Experience
This role requires working within a support rota, so be sure to share examples of how you've collaborated with others in previous jobs. Discuss how you ensure smooth handovers and maintain clear documentation to keep everyone on the same page.