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- Tasks: Provide hands-on IT support and systems administration for core services.
- Company: Join HTB Group, a supportive team dedicated to effective IT solutions.
- Benefits: Enjoy 25 days leave, pension contributions, and access to training resources.
- Other info: Flexible working hours with opportunities for professional growth.
- Why this job: Make a real difference by ensuring smooth IT operations for staff.
- Qualifications: Experience with Microsoft 365 and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
The key purpose of this role is to help keep HTB Group staff and core services working effectively through reliable, day‑to‑day IT support and systems administration. You'll provide hands‑on technical support across our core IT environment, ensuring issues are resolved well, systems are maintained effectively, and staff receive a responsive and professional service. Working as part of a rota covering 8am-8pm, this role plays an essential part in providing dependable IT support across the working day.
Key Responsibilities
- Deliver day‑to‑day administration and support for core IT services, including Microsoft 365, Azure Entra, SharePoint, remote desktop support and print services.
- Resolve incidents and fulfil service requests in a timely, professional manner, maintaining clear communication with users throughout.
- Accurately log, prioritise, update and resolve tickets within Jira, ensuring information is complete and up to date.
- Administer user accounts, access and permissions, carrying out routine identity‑related changes in line with agreed processes and good practice.
- Provide effective remote and on‑site support across HTB Group locations, minimising disruption and restoring service quickly.
- Support joiners, movers and leavers processes, ensuring user access, licences and core setup tasks are completed accurately and on time.
- Troubleshoot recurring issues, identify root causes where possible, and contribute to practical service improvements that reduce avoidable support demand.
- Create and maintain clear documentation, knowledge articles and handover notes so support activity is consistent and well understood across the team.
- Work effectively within the support rota, including clear handovers between shifts, to provide reliable cover across the 8am-8pm service window.
Requirements
- Working knowledge of Microsoft 365 / Office 365 in a support or admin context.
- Experience providing end‑user IT support, including incident and request handling.
- Ability to troubleshoot user account, access, desktop, remote support and printing issues.
- Experience using a ticketing system and keeping records accurate and up to date.
- Clear, approachable communication skills with a strong customer‑service mindset.
Benefits
- 25 days annual leave (plus public holidays), which increases with length of service.
- Pension scheme contributions.
- Employee Assistance Programme for confidential support.
- Medicash plan.
- Enhanced maternity, paternity, adoption, and shared parental leave.
- Access to training and development resources to help you grow in your role.
HTB Group IT Support Systems Administrator employer: HTB Group Recruitment
Contact Detail:
HTB Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HTB Group IT Support Systems Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on HTB Group. Check out their website and social media to understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common IT support interview questions by role-playing with a friend or using online resources. Focus on demonstrating your problem-solving skills and customer service mindset, as these are key for the role.
✨Tip Number 3
Show off your tech skills! If you have experience with Microsoft 365, Azure Entra, or any relevant tools, be ready to discuss specific examples of how you've used them in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace HTB Group IT Support Systems Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've handled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to HTB Group. Keep it professional but let your personality come through!
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you’ve resolved IT issues effectively. We love seeing how you tackle challenges, so share those success stories that demonstrate your troubleshooting prowess.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HTB Group Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure Entra, and SharePoint. Be ready to discuss how you've used these tools in past roles, and think of specific examples where you resolved issues or improved processes.
✨Show Off Your Customer Service Skills
This role is all about providing a professional service to staff. Prepare to share examples of how you've handled difficult situations or provided exceptional support in the past. Highlight your clear communication style and how it helped resolve issues.
✨Get Familiar with Ticketing Systems
Since you'll be using Jira for logging and managing tickets, it’s a good idea to understand how it works. If you’ve used similar systems before, be ready to explain your experience and how you ensure accurate record-keeping.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a user access issue or handling multiple requests at once. Think through your problem-solving process and be ready to articulate it clearly during the interview.