At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, a supportive company that values diversity and growth.
- Benefits: Earn £32,000 plus bonuses, enjoy 30 days holiday, and access private healthcare.
- Other info: No prior pawnbroking experience needed; we provide training!
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for high standards and experience in leading teams.
The predicted salary is between 32000 - 36000 € per year.
Salary £32,000.00 per annum, plus the chance to earn up to £4,000 discretionary bonus per year. Contractual hours: 37.5 hours per week. Basis: Full time. Region: PE30 1DP. Location: Kings Lynn.
Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast‑paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
About the Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment. No prior experience with pawnbroking is required; we provide training.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or remote manager in a financial services or customer‑facing environment.
- Multilingual skills are a bonus; not required.
What We Offer
- £32,000 annual salary plus discretionary bonus.
- 30 days holiday (including bank holidays), rising to 33 days with service length.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward achievements.
- Exclusive discounts at leading retailers via employee perks portal.
Store Manager - Full Time - Kings Lynn employer: H&T Group plc
H&T is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary of £32,000 plus a potential £4,000 bonus. Located in Kings Lynn, we foster a supportive and inclusive work culture where every team member is encouraged to develop their skills and contribute to our community-focused mission. With generous benefits such as 30 days holiday, private healthcare, and exclusive discounts, H&T is committed to creating a rewarding and fulfilling workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Full Time - Kings Lynn
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and customer service sectors. Let them know you're on the lookout for a Store Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. H&T is all about exceptional customer service and team development, so think of examples from your past that showcase your leadership skills and commitment to high standards.
✨Tip Number 3
Practice your pitch! When you get the chance to meet potential employers, whether at job fairs or networking events, be ready to explain why you're the perfect fit for the Store Manager position. Highlight your passion for people and performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the H&T team and making a difference in the community.
We think you need these skills to ace Store Manager - Full Time - Kings Lynn
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service and team leadership shine through in your application. We want to see how you can inspire others and create a positive environment, so share examples that highlight your passion!
Tailor Your CV:Make sure your CV is tailored to the Store Manager role. Highlight relevant experience, especially in leading teams and achieving targets. We love seeing how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be genuine, and don’t be afraid to show your personality. We appreciate a good story that connects your experience to our values!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at H&T Group plc
✨Know Your Stuff
Before the interview, make sure you understand the role of a Store Manager and what it entails. Familiarise yourself with H&T's values and how they align with your own. This will help you demonstrate your passion for customer service and leadership during the conversation.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Think about specific situations where you motivated others or resolved conflicts. This will show that you can inspire and develop your team, which is crucial for this role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You might even want to do a mock interview with a friend or family member. This will help you feel more confident and articulate during the actual interview, allowing your personality to shine through.
