At a Glance
- Tasks: Provide exceptional customer service and support in a fast-paced retail environment.
- Company: Join H&T, a leading business with over 285 stores across the UK.
- Benefits: Earn £13.52 per hour plus up to £2k in bonuses and enjoy 30 days holiday.
- Other info: Enjoy career progression opportunities and a friendly, inclusive work culture.
- Why this job: Make a real impact by helping customers and developing your skills in a supportive team.
- Qualifications: No experience needed, just a passion for people and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Salary £13.52 per hour (Includes London Weighting) plus the chance to earn up to £2k discretionary bonus over each year pro rated. Contractual hours 22.5, basis part time. Location: Sutton. Job type: Part‑time – 22.5 contracted hours. Flexibility: Full flexibility from Monday to Sunday is required. Opportunity to earn up to £2,000 extra each year in discretionary bonuses, pro‑rated and based on performance against key KPIs.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression. We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us. We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Ready to join a company that puts people first? Apply today and start your journey with H&T – where your contribution truly matters to us, our customers and our local communities.
Sales Assistant - Part Time employer: H&T Group plc
H&T is an exceptional employer that prioritises the growth and wellbeing of its employees, offering comprehensive training and clear pathways for career progression. With a supportive and inclusive work culture in Sutton, team members enjoy generous benefits such as 30 days of holiday, private healthcare, and substantial staff discounts, all while being rewarded for their performance with discretionary bonuses. Join us to be part of a company that values your contributions and fosters a dynamic environment where no two days are the same.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Sales Assistant. We want you to feel confident and ready to shine when it’s your turn to impress!
✨Tip Number 3
Show off your people skills! Since this role is all about customer service, be prepared to share examples of how you've helped customers in the past. Whether it's resolving an issue or providing a great experience, let your personality and passion for helping others come through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Sales Assistant role at H&T.
We think you need these skills to ace Sales Assistant - Part Time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your genuine interest in helping people and your enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight any relevant skills or experiences that align with what we’re looking for, especially your customer service skills and willingness to learn.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid fluff and focus on what really matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at H&T Group plc
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them stand out in the pawnbroking industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Sales Assistant, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet someone's needs, as this will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview, where you might have to demonstrate how you'd handle a customer interaction. Practice common scenarios, like dealing with a difficult customer or explaining a product, to showcase your problem-solving skills and friendly approach.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about training opportunities, team dynamics, or how success is measured in the role. This shows that you're serious about your potential future with the company and eager to grow.
