At a Glance
- Tasks: Welcome customers and provide expert support in a dynamic retail environment.
- Company: Join H&T, a leading pawnbroking and retail business with a friendly team culture.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Great opportunities for personal development and team collaboration.
- Why this job: Be the face of the business and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and a willingness to learn in a fast-paced setting.
The predicted salary is between 26363 - 26363 £ per year.
- Job Title
- Sales Assistant – Full Time – Lewisham
- Job Details
- Salary: £26,363 per annum (includes London weighting) plus discretionary bonus up to £2,000 per year.
- Contractual hours: 37.5 per week.
- Location: Lewisham, SE13 6AT.
- Job type: Full Time.
About the Role
As a Store Colleague at H&T, you are the face of the business, welcoming customers and providing expert support.
We offer comprehensive training, ongoing development, and an inclusive team environment.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with the team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus.
Qualifications
- Strong customer service orientation.
- Ability to communicate confidently in spoken Tamil.
- Willingness to learn and adapt in a fast‑paced environment.
- Integrity and team spirit.
Benefits
- 30 days holiday (including bank holidays), rising to 33 days with service length.
- Flexibility to buy or sell holiday days.
- Private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward achievements.
- Employee perks portal discounts.
- Apply
Apply today and start your journey with H&T.
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Sales Assistant - Full Time - Lewisham employer: H&T Group plc
H&T Group plc is an excellent employer, offering a vibrant work culture in Wembley where customer service excellence is at the forefront. With comprehensive training and a commitment to employee growth, you will have the opportunity to develop your skills while enjoying generous benefits such as 30 days of holiday and a private healthcare plan. Join us to be part of a supportive team that values integrity and provides a rewarding career path in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Lewisham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at H&T Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like H&T Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Assistant - Full Time - Lewisham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to H&T Group plc:Your cover letter is your chance to shine! Tell us why you want to work at H&T Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at H&T Group plc!
How to prepare for a job interview at H&T Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
