At a Glance
- Tasks: Provide exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, a leading business with over 285 stores.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Great career progression with 94% of colleagues advancing within 15 months.
- Why this job: Be the face of our brand and make a real difference for customers.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
The predicted salary is between 24863 - 26863 £ per year.
Salary: £24,863 per annum, plus the chance to earn up to £2,000 discretionary bonus per year, pro‑rated.
Location: Ellesmere Port (CH65 0AN)
Job Type: Full‑time, 37.5 hours per week.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – valued but not required.
Benefits
- 30 days holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle‑to‑work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward achievements.
- Exclusive discounts via our employee perks portal.
- Salary increase upon successful completion of training.
- 94% of store colleagues reach the next salary stage within 15 months.
Application
To apply, submit your CV online.
Sales Assistant - Full Time - Ellesmere Port employer: H&T Group plc
H&T is an exceptional employer located in Ellesmere Port, offering a supportive work culture where every Sales Assistant is valued and empowered to grow. With comprehensive training, generous benefits including 30 days of holiday, private healthcare, and significant staff discounts, employees can thrive in a dynamic environment that prioritises customer service and personal development. Join us to be part of a team that celebrates achievements and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Ellesmere Port
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you'll be one step closer to joining our fantastic team!
We think you need these skills to ace Sales Assistant - Full Time - Ellesmere Port
Some tips for your application 🫡
Craft a Personalised CV:Make sure your CV reflects your personality and enthusiasm for the role. Tailor it to highlight any customer service experience or skills that align with what we're looking for at H&T.
Show Your Interest in People:Since we value a genuine interest in people, don’t hesitate to include examples of how you've helped others in previous roles. This will show us you’re a great fit for our team!
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short and impactful.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at H&T Group plc
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them stand out in the pawnbroking industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Sales Assistant, you'll be interacting with customers daily. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlighting your ability to connect with people will demonstrate that you have the right mindset for this role.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you would handle a difficult customer or what you know about pawnbroking. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training process, team dynamics, or growth opportunities within the company. This shows your enthusiasm and interest in a long-term career with H&T.
