H&T Group plc is seeking an experienced Senior Complaints Handler at our Liverpool Support Centre. You will manage complaints end-to-end, investigate complex cases with evidence from multiple sources, and draft FCA-compliant Final Response Letters to ensure fair outcomes for customers.
You will support referrals to the Financial Ombudsman Service as required and drive improvements by identifying root causes while adhering to FCA regulations, Consumer Duty, and GDPR. #J-18808-Ljbffr
Senior Complaints Investigator – Financial Services in Liverpool employer: H&T Group plc
At H&T, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Stirling. Our team members enjoy comprehensive benefits, including generous holiday allowances, ongoing training, and clear pathways for career progression, all while being part of a passionate group dedicated to delivering outstanding customer service. With the opportunity to earn discretionary bonuses and access to exclusive employee discounts, H&T is committed to recognising and rewarding the contributions of every colleague.
