At a Glance
- Tasks: Provide exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, a people-first company with over 285 stores.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Full training provided with clear career progression opportunities.
- Why this job: Make a real impact in a fast-paced environment while learning and growing.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
The predicted salary is between 12.75 - 12.75 £ per hour.
Location: Belle Vale
Salary: £24,863 per annum, starting at £12.75 per hour and £13.44 after full training; discretionary bonus up to £2,000 per year.
Hours: 37.5 hours per week, full time.
Contract type: Temporary 6‑month fixed‑term contract, possible transition to permanent.
About the Role
As a Store Colleague at H&T, you will be the face of our business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will understand customer needs, offer tailored solutions, and ensure they leave with the best possible outcome. You don't need experience in pawnbroking – just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We provide full training and support to help you build confidence and succeed in a fast‑paced environment.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services, including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – additional languages valued but not required
Benefits
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle‑to‑work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high‑end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
- Full training and ongoing development with clear career progression pathways
- Salary increase upon successful completion of training; 94% of store colleagues reach the next salary stage within 15 months of joining
Ready to join a company that puts people first? Apply today and start your journey with H&T – where your contribution truly matters to us, our customers and our local communities.
Sales Assistant - Full Time - Belle Vale - 6 Months FTC in Liverpool employer: H&T Group plc
H&T is an exceptional employer that prioritises its employees' growth and well-being, offering a supportive work culture in Belle Vale. With comprehensive training, generous holiday allowances, and a range of employee benefits including healthcare plans and discounts, H&T fosters an environment where you can thrive both personally and professionally. Join us to make a meaningful impact in the community while enjoying clear career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Belle Vale - 6 Months FTC in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like H&T Group plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like H&T Group plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Sales Assistant - Full Time - Belle Vale - 6 Months FTC in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to H&T Group plc.
How to prepare for a job interview at H&T Group plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in H&T Group plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services H&T Group plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
