At a Glance
- Tasks: Support customers with auction processes and provide practical solutions.
- Company: Join a well-established company with a focus on customer service.
- Benefits: Enjoy employee discounts, hybrid working, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication and customer service skills are essential.
The predicted salary is between 12.75 - 12.75 £ per hour.
Location: Liverpool Support Centre (Hybrid Working)
Contract: Permanent
Hours: 30 Hours Per Week
Salary: Starting from £12.75 Per Hour (£24,863 pro rata if applicable)
Are you passionate about delivering excellent customer service and helping customers achieve the best possible outcomes? We're looking for a Customer Support Specialist to join our Auction Support Team (AST). In this role, you'll support customers whose pledged items are approaching auction, providing guidance, information and practical solutions. You'll work closely with customers, stores and internal teams to ensure customers understand their options and receive the support they need.
What You’ll Do
- Contact and support customers whose items are due for auction.
- Provide information on auction processes, dates and available options.
- Assist customers with payments through approved payment channels.
- Support customers experiencing changes in their circumstances.
- Identify vulnerable customers and escape or signpost them to appropriate support.
- Liaise with stores and internal teams to achieve the best customer outcomes.
- Recommend suitable solutions based on individual customer needs.
- Provide feedback and identify opportunities for service improvement.
What We’re Looking For
Essential
- Strong written and verbal communication skills.
- Excellent customer service skills.
- Knowledge of company products.
- Ability to remain calm under pressure.
- Excellent attention to detail.
- Professional and friendly approach.
- Ability to work to targets and deadlines.
- Strong team-working skills.
Desirable
- Knowledge of the Financial Services industry.
- Understanding of FCA expectations and Treating Customers Fairly principles.
- Understanding of dealing with vulnerable customers.
Working Pattern: 30 hours per week, 3 midweek days: 9:00am - 5:30pm, 2 in 4 Saturdays: 9:00am - 6:00pm, 1 in 4 Sundays: 10:00am - 4:00pm. Hybrid working applies.
If you're empathetic, customer-focused and enjoy making a difference to customers, we'd love to hear from you.
Customer Support Specialist in Liverpool employer: H&T Group plc
H&T Group plc is an excellent employer, offering a vibrant work culture in Wembley where customer service excellence is at the forefront. With comprehensive training and a commitment to employee growth, you will have the opportunity to develop your skills while enjoying generous benefits such as 30 days of holiday and a private healthcare plan. Join us to be part of a supportive team that values integrity and provides a rewarding career path in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at H&T Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like H&T Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to H&T Group plc:Your cover letter is your chance to shine! Tell us why you want to work at H&T Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at H&T Group plc!
How to prepare for a job interview at H&T Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
