At a Glance
- Tasks: Assist customers with auction items, providing guidance and practical solutions.
- Company: H&T Group plc, a supportive and dynamic workplace in Liverpool.
- Benefits: Hybrid working, competitive pay starting at £12.75 per hour, and flexible hours.
- Other info: Join a friendly team with opportunities for growth and development.
- Why this job: Make a difference by helping customers navigate their auction options.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 12.75 - 12.75 £ per hour.
H&T Group plc at Liverpool Support Centre is seeking a Customer Support Specialist for the Auction Support Team.
You will assist customers whose pledged items are nearing auction, providing guidance, information and practical solutions to help them understand their options.
The role is 30 hours per week with hybrid working.
Salary starts from £12.75 per hour (pro rata if applicable). You will work with stores and internal teams to ensure customers receive the support they need and achieve the
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Auction Support Specialist - Hybrid (30h/wk) in Liverpool employer: H&T Group plc
H&T Group plc is an excellent employer, offering a vibrant work culture in Wembley where customer service excellence is at the forefront. With comprehensive training and a commitment to employee growth, you will have the opportunity to develop your skills while enjoying generous benefits such as 30 days of holiday and a private healthcare plan. Join us to be part of a supportive team that values integrity and provides a rewarding career path in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Auction Support Specialist - Hybrid (30h/wk) in Liverpool
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like H&T Group plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at H&T Group plc and let us see your personality shine through!
We think you need these skills to ace Auction Support Specialist - Hybrid (30h/wk) in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and H&T Group plc.
Get Familiar with Our Brand:Before applying, take some time to learn about H&T Group plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at H&T Group plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress H&T Group plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which H&T Group plc will surely appreciate.
