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location_on Location Sutton Support Centre
credit_card Salary £28,000 per Annum, plus the chance to earn up to £2k discretionary bonus over each year pro rated.
Salary £28,000 per Annum, plus the chance to earn up to £2k discretionary bonus over each year pro rated.
Contractual hours 37.5
Basis Full time
Region SM1 4AF
Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more...
Job category/type Store Operations
Date posted 15/10/2026
Job reference REQ2524
IT Support Analyst
We are seeking a customer-focused IT Support Analyst to join our IT team. As the first point of contact for technical issues and service requests, you will provide first-line support, troubleshoot IT problems, and ensure an excellent user experience across the business.
Key Responsibilities
- Provide first-line support for IT incidents and service requests.
- Log, prioritise, and manage tickets through the ITSM system.
- Troubleshoot issues relating to Windows, macOS, Linux, Microsoft 365, Wi-Fi, VPNs, and business applications.
- Support user account administration, password resets, MFA setup, and Active Directory/Entra ID requests.
- Assist with laptops, desktops, mobile devices, printers, and AV equipment.
- Escalate complex issues to senior IT teams when required.
- Maintain accurate ticket records and contribute to knowledge base documentation.
- Ensure service levels (SLAs) and customer satisfaction targets are met.
Skills & Experience
- Basic knowledge of computer hardware, operating systems, and Microsoft 365.
- Strong customer service, communication, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and manage competing priorities.
- 0-2 years' experience in an IT support, service desk, helpdesk, or customer facing role desirable.
Desirable Certifications
- CompTIA A+ or Network+
- ITIL 4 Foundation
- Google IT Support Professional Certificate
- Microsoft 365 Fundamentals or other Microsoft certifications
EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, handt.co.uk,www.handtloans.co.uk and Harvey & Thompson Limited aretrading names of Harvey & Thompson Limited. Registered inEngland and Wales No. 02636684 and VAT number 840 14 89 39.Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authorityfor Consumer Credit (please note that Cheque Cashing, FX, retailpurchases and sales are not regulated by the FCA). Our FirmReference Number is 677994 and we can be found on the FinancialServices Register. Members of the NPA (member no.000351), CCTA(member no.CCTA501), and CSA (member no.845).
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IT Support Analyst in Lewisham employer: H&T Group plc
At H&T, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Stirling. Our team members enjoy comprehensive benefits, including generous holiday allowances, ongoing training, and clear pathways for career progression, all while being part of a passionate group dedicated to delivering outstanding customer service. With the opportunity to earn discretionary bonuses and access to exclusive employee discounts, H&T is committed to recognising and rewarding the contributions of every colleague.
