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- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve financial targets.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Passion for high standards and proven team leadership skills required.
- Other info: Comprehensive training provided; no prior pawnbroking experience needed.
The predicted salary is between 30648 - 38610 £ per year.
Salary £30,648.00 - £38,610.00 per annum, plus the opportunity to earn up to £4,000 discretionary bonus each year. Contractual hours 37.5 per week, full-time. Flexibility from Monday to Sunday required. Location: Leeds (LS13 2ET).
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. We provide a comprehensive benefits package that goes beyond the basics.
About the Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused.
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
- Collaborate with the wider regional team, sharing best practices and supporting overall business success.
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.
What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues.
- Strong verbal and written communication skills.
- Proven ability to lead, motivate, and develop a team.
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer‑facing environment.
- Multilingual skills are a bonus but not required.
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.
Store Manager - Full Time - Leeds employer: H&T Group plc
Contact Detail:
H&T Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Full Time - Leeds
✨Tip Number 1
Get to know the company inside out! Research H&T, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it counts.
✨Tip Number 3
Show your leadership skills! Think of examples from your past where you've inspired or developed a team. H&T is all about coaching and motivating, so make sure you highlight those experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Store Manager - Full Time - Leeds
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for high standards and exceptional customer experiences shine through in your application. We want to see that you genuinely care about leading a team and making a difference!
Tailor Your CV: Make sure your CV highlights your leadership skills and any relevant experience in customer-facing roles. We love seeing how you've motivated teams and achieved targets, so don’t hold back!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Store Manager role. Share specific examples of how you've inspired teams and delivered excellent service in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at H&T Group plc
✨Know Your Stuff
Before the interview, make sure you understand H&T's values and what it means to be a Store Manager. Familiarise yourself with their services, especially how they deliver exceptional customer experiences. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific situations where you inspired your colleagues or improved team performance. This is crucial for a Store Manager role, so be ready to discuss your approach to coaching and developing others.
✨Emphasise Customer Focus
H&T values exceptional customer service, so be prepared to talk about how you prioritise customer needs. Share stories that highlight your ability to create positive experiences and resolve issues effectively. This will demonstrate that you align with their commitment to service excellence.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.