At a Glance
- Tasks: Support the Store Manager in leading a motivated team and delivering exceptional customer service.
- Company: Join a dynamic company that values people, passion, and potential.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Comprehensive training provided; no prior pawnbroking experience needed.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Passion for high standards and previous supervisory experience in customer-facing roles.
The predicted salary is between 31250 - 31250 £ per year.
Location: Ilford
Job type: Full-time, 37.5 hours per week
Salary: £31,250 per annum (includes London weighting); potential performance bonus up to £2,400.
About the Role
As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with pawnbroking is required, as we offer comprehensive training to ensure you feel confident and supported in all aspects of the role. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service.
- Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care.
- Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation.
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
- Drive performance and support the team in achieving key financial targets.
- Collaborate with the wider area team, sharing insights and best practices to support overall business success.
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences.
- Excellent verbal and written communication skills.
- A strong desire to lead, support, and develop others.
- A customer‑first mindset with a proactive attitude.
- Previous supervisory or management experience in a financial services or customer‑facing role.
- Multilingual skills are a bonus; the ability to speak additional languages is highly valued but not required.
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Deputy Manager - Full Time - Ilford employer: H&T Group plc
As a Deputy Manager in Ilford, you will join a dynamic team that prioritises exceptional customer service and employee development. Our inclusive work culture fosters growth through comprehensive training and support, ensuring every colleague feels valued and empowered. With competitive benefits such as generous holiday allowances, private healthcare, and exclusive discounts, we are committed to creating a rewarding environment where you can thrive both personally and professionally.
