At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve store goals.
- Company: Join H&T, the UK's leading pawnbroker and top jewellery retailer.
- Benefits: Enjoy a competitive salary, performance bonuses, and a wide range of employee perks.
- Other info: Comprehensive training provided with clear pathways for career progression.
- Why this job: Make a real impact in your community while developing your retail career.
- Qualifications: Previous supervisory experience and a passion for customer service are essential.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £28,250.00 per annum, plus the chance to earn up to £2,400 performance-related bonus.
Contractual hours: 37.5
Location: Huddersfield
Job Type: Full Time
Flexibility: Full flexibility from Monday to Sunday is required.
The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About the Role
As a Deputy Store Manager, you'll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You'll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You'll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Support and motivate colleagues to achieve store goals and deliver outstanding service.
- Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care.
- Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation.
- Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
- Drive performance and support the team in achieving key financial targets.
- Collaborate with the wider area team, sharing insights and best practices to support overall business success.
- Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.
What We’re Looking For
- Passion for high standards and delivering exceptional customer and team experiences.
- Excellent verbal and written communication skills.
- A strong desire to lead, support, and develop others.
- A customer-first mindset with a proactive attitude.
- Previous supervisory or management experience in a financial services or customer-facing role.
- Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.
What We Offer
At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression. We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days to suit your lifestyle.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts - up to 25% off jewellery and high-end watches.
- Incentive schemes to reward your achievements.
- Exclusive discounts at leading retailers via our employee perks portal.
Ready to lead with purpose and make a difference?
Deputy Manager - Full Time - Huddersfield employer: H&T Group plc
H&T Group plc is an excellent employer, offering a vibrant work culture in Wembley where customer service excellence is at the forefront. With comprehensive training and a commitment to employee growth, you will have the opportunity to develop your skills while enjoying generous benefits such as 30 days of holiday and a private healthcare plan. Join us to be part of a supportive team that values integrity and provides a rewarding career path in customer service.
