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Location Sutton Support Centre
Basis Full time
Job profile for HR Shared Services Specialist
HR Shared Services Specialist
Sutton Support Centre 23/09/2026 HR Shared Services Specialist
Job details
Salary £37,000 Per Annum Contractual hours 37.5 Basis Full time Region SM1 4AF Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more... Job category/type Store Operations Date posted 15/09/2026 Job reference REQ2437
HR Shared Services Specialist
Location: Sutton Support Centre (Hybrid Working)
Contract Type: Permanent
Salary: £37,500 per annum
Department: Human Resources
Closing Date 23/09/2026
Join Our HR Team
We are seeking an experienced and customer-focused HR Shared Services Specialist to join our Human Resources team. The succesful candidate must have exereince using Dayforce HR Platform. This is an exciting opportunity for a proactive HR professional who thrives in a fast-paced environment and is passionate about delivering an outstanding employee experience.
ExRYou will play a vital role in ensuring HR processes are delivered efficiently, consistently, and compliantly, while contributing to the ongoing development of HR systems, processes, and continuous improvement initiatives.
What You'll Be Doing
HR Operations & Administration
- Lead onboarding activities, including offer letters, contracts, pre-employment screening, and Right to Work checks.
- Manage offboarding processes, ensuring a smooth and professional employee departure experience.
- Respond to and triage HR queries received through shared mailboxes, providing timely and accurate support.
- Maintain accurate employee records and process employee lifecycle changes within HR systems.
- Ensure HR documentation is managed confidentially and in line with GDPR requirements.
- Support the delivery of a consistent, high-quality HR service across the business.
HR Advice & Employee Support
- Act as a first point of contact for employees and managers, providing guidance on HR policies, procedures, and employment-related matters.
- Support managers in handling routine employee issues, applying sound judgement and identifying appropriate escalation routes where needed.
- Build strong relationships with stakeholders and deliver a professional, customer-focused HR service.
- Identify trends in HR queries and recommend improvements to processes, guidance, and self-service resources.
HR Systems & Data
- Support the implementation and ongoing enhancement of HR systems and digital solutions.
- Assist with data migration, validation, cleansing, and system mapping activities.
- Participate in User Acceptance Testing (UAT) to help improve system functionality and user experience.
- Develop user guides and support managers and employees with system adoption and self-service tools.
- Generate reports and analyse HR data to provide meaningful insights.
Continuous Improvement
- Support initiatives that improve HR processes, workflows, and operational efficiency.
- Review and maintain HR procedures and documentation to ensure compliance and best practice.
- Contribute to a culture of continuous improvement across the HR function.
What We're Looking For
Essential Experience & Skills
- Experience using Dayforce, including employee data management, reporting, and analysis.
- Previous experience within a busy HR environment, supporting managers and employees across a broad range of HR matters.
- Experience triaging and managing employee-related queries and issues.
- Strong understanding of HR policies, procedures, and UK employment legislation.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong communication, influencing, and stakeholder management skills.
- High levels of accuracy, attention to detail, and confidentiality.
Why Join Us?
- Competitive salary of £37,500 per annum
- Hybrid working model offering flexibility and work-life balance
- Opportunity to contribute to key HR systems and process improvement projects
- Supportive and collaborative team environment
- Exposure to a broad range of HR activities across the employee lifecycle
- Ongoing professional development opportunities
We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all backgrounds and experiences.
EST 1897,H&T, H&T Asset Finance, H&T Finance, H&TJewellery, H&T Money, H&T Pawnbrokers, handt.co.uk,www.handtloans.co.uk and Harvey & Thompson Limited aretrading names of Harvey & Thompson Limited. Registered inEngland and Wales No. 02636684 and VAT number 840 14 89 39.Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authorityfor Consumer Credit (please note that Cheque Cashing, FX, retailpurchases and sales are not regulated by the FCA). Our FirmReference Number is 677994 and we can be found on the FinancialServices Register. Members of the NPA (member no.000351), CCTA(member no.CCTA501), and CSA (member no.845).
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HR Shared Services Specialist employer: H&T Group plc
At H&T, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Stirling. Our team members enjoy comprehensive benefits, including generous holiday allowances, ongoing training, and clear pathways for career progression, all while being part of a passionate group dedicated to delivering outstanding customer service. With the opportunity to earn discretionary bonuses and access to exclusive employee discounts, H&T is committed to recognising and rewarding the contributions of every colleague.
