Salary £32,750 per annum, plus the chance to earn up to £4k discretionary bonus over each year.
Basis Full time
Contractual hours 37.5
Region TN34 1QY
Package A wide variety of company benefits from our Perk Central platform employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel and many many more...
Job category/type Store Operations
Date posted 26/08/2026
Job reference REQ2377
Job description
Are you a natural leader with a passion for people, performance, and customer service?
Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we'd love to welcome you to H&T as a Store Manager.
At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
About the Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You'll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
- Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
- Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused
- Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
- Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
- Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
- Collaborate with the wider regional team, sharing best practices and supporting overall business success
- Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues
What We’re Looking For
- A passion for high standards and delivering exceptional experiences for both customers and colleagues
- Strong verbal and written communication skills
- Proven ability to lead, motivate, and develop a team
- Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment
- Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression.
We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
Lead with purpose. Inspire your team. Make a difference.
EST 1897, H&T, H&T Asset Finance, H&T Finance, H&T Jewellery, H&T Money, H&T Pawnbrokers, handt.co.uk, www.handtloans.co.uk and Harvey & Thompson Limited are trading names of Harvey & Thompson Limited. Registered in England and Wales No. 02636684 and VAT number 840 14 89 39. Registered office: Times House, Throwley Way, Sutton, Surrey SM14AF Authorised and Regulated by the Financial Conduct Authority for Consumer Credit (please note that Cheque Cashing, FX, retail purchases and sales are not regulated by the FCA). Our Firm Reference Number is 677994 and we can be found on the Financial Services Register. Members of the NPA (member no.000351), CCTA (member no.CCTA501), and CSA (member no.845).
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Store Manager - Full Time - Hastings employer: H&T Group plc
At H&T, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Stirling. Our team members enjoy comprehensive benefits, including generous holiday allowances, ongoing training, and clear pathways for career progression, all while being part of a passionate group dedicated to delivering outstanding customer service. With the opportunity to earn discretionary bonuses and access to exclusive employee discounts, H&T is committed to recognising and rewarding the contributions of every colleague.
