At a Glance
- Tasks: Provide exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, a leading business with over 285 stores.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Flexible hours and opportunities for performance-based bonuses up to £2,000.
- Why this job: Be the face of our brand and make a real difference for customers.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
The predicted salary is between 12.75 - 12.75 £ per hour.
Salary £24,863.00 per annum, plus the chance to earn up to £2k discretionary bonus over each year pro rated.
Contractual hours: 37.5
Region: GL1 1PD
Package: A wide variety of company benefits from our Perk Central platform including employee discounts on jewellery and travel money, cycle to work scheme, season ticket loans to support your travel, and many more.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach
- Assist customers with a range of services including pawnbroking, retail sales, and financial products
- Maintain high standards of compliance and store presentation
- Work collaboratively with your team to exceed targets
- Handle transactions accurately and securely
- Multilingual skills are a bonus – the ability to speak additional languages is highly valued, though not required
What We Offer
- 30 days of holiday (including bank holidays), rising to 33 days with length of service
- Flexibility to buy or sell holiday days to suit your lifestyle
- Access to a private healthcare plan
- Cycle to work scheme and season ticket loans
- Preferential currency exchange rates
- Generous staff discounts – up to 25% off jewellery and high-end watches
- Incentive schemes to reward your achievements
- Exclusive discounts at leading retailers via our employee perks portal
- Full flexibility from Monday to Sunday is required
- The opportunity to earn up to £2,000 extra each year in discretionary bonuses, based on performance against key KPIs
- Starting rate £12.75 per hour (£24,863 per annum), increasing to £13.44 per hour once full training has been completed
Ready to join a company that puts people first?
Sales Assistant - Full Time - Gloucester employer: H&T Group plc
H&T Group plc is an excellent employer, offering a vibrant work culture in Wembley where customer service excellence is at the forefront. With comprehensive training and a commitment to employee growth, you will have the opportunity to develop your skills while enjoying generous benefits such as 30 days of holiday and a private healthcare plan. Join us to be part of a supportive team that values integrity and provides a rewarding career path in customer service.
