At a Glance
- Tasks: Deliver exceptional customer service and support sales in a friendly environment.
- Company: Join H&T, a people-first company making a difference in local communities.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Full training provided with opportunities for salary increases and development.
- Why this job: Be part of a team that values your contribution and offers clear career progression.
- Qualifications: No specific qualifications needed; just bring your friendly attitude!
Salary £24,863 per annum with discretionary bonus up to £2,000 per year and a starting hourly rate of £12.75 (£13.44 after training). Full time, 37.5 hours weekly, located in Shawlands, Glasgow (Region G41 3NH).
About the Role
As a Store Colleague at H&T, you’ll provide welcoming customer service, support sales and pawnbroking transactions, maintain compliance and store presentation, and collaborate with teammates to meet targets.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus; not required.
What We Offer
- Comprehensive benefits including: 30 days holiday (including bank holidays), rising to 33 days with service.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle to work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts up to 25% on jewellery and watches.
- Incentive schemes to reward achievements.
- Exclusive discounts at leading retailers via employee perks portal.
Full training and ongoing development with clear career progression. Salary increase upon successful completion of training and most colleagues reach the next salary stage within 15 months.
Ready to join a company that puts people first? Apply today and start your journey with H&T – where your contribution truly matters to customers and local communities.
Sales Assistant - Full Time - Shawlands in Glasgow employer: H&T Group plc
H&T is an exceptional employer that prioritises its employees' well-being and growth, offering a competitive salary, comprehensive benefits, and a supportive work culture in the vibrant Shawlands area of Glasgow. With 30 days of holiday, private healthcare, and generous staff discounts, H&T fosters an environment where team collaboration and personal development are at the forefront, ensuring that every Sales Assistant can thrive and advance their career within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Shawlands in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at H&T Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like H&T Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Assistant - Full Time - Shawlands in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to H&T Group plc:Your cover letter is your chance to shine! Tell us why you want to work at H&T Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at H&T Group plc!
How to prepare for a job interview at H&T Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
