At a Glance
- Tasks: Provide exceptional customer service and assist with pawnbroking and retail sales.
- Company: Join H&T, a leading business with over 285 stores.
- Benefits: Enjoy 30 days holiday, private healthcare, and generous staff discounts.
- Other info: Great career progression with 94% of colleagues advancing within 15 months.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: No experience needed, just a passion for helping people and a willingness to learn.
The predicted salary is between 24863 - 26863 £ per year.
Salary: £24,863 per annum, plus the chance to earn up to £2,000 discretionary bonus per year, pro‑rated.
Location: Ellesmere Port (CH65 0AN)
Job Type: Full‑time, 37.5 hours per week.
About the Role
As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome. You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn. We'll provide full training and support to help you build confidence and succeed in a fast‑paced environment where no two days are ever the same.
Key Responsibilities
- Deliver exceptional customer service with a friendly and professional approach.
- Assist customers with a range of services including pawnbroking, retail sales, and financial products.
- Maintain high standards of compliance and store presentation.
- Work collaboratively with your team to exceed targets.
- Handle transactions accurately and securely.
- Multilingual skills are a bonus – valued but not required.
Benefits
- 30 days holiday (including bank holidays), rising to 33 days with length of service.
- Flexibility to buy or sell holiday days.
- Access to a private healthcare plan.
- Cycle‑to‑work scheme and season ticket loans.
- Preferential currency exchange rates.
- Generous staff discounts – up to 25% off jewellery and high‑end watches.
- Incentive schemes to reward achievements.
- Exclusive discounts via our employee perks portal.
- Salary increase upon successful completion of training.
- 94% of store colleagues reach the next salary stage within 15 months.
Application
To apply, submit your CV online.
Sales Assistant - Full Time - Ellesmere Port employer: H&T Group plc
H&T is an exceptional employer located in Ellesmere Port, offering a supportive work culture where employees are valued and encouraged to grow. With comprehensive training, generous holiday allowances, and a range of benefits including private healthcare and staff discounts, we prioritise the well-being and development of our team members. Join us to be part of a dynamic environment that rewards hard work and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Full Time - Ellesmere Port
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on H&T. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Assistant - Full Time - Ellesmere Port
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Assistant role. Highlight any customer service experience or teamwork skills, even if they’re from different jobs. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine interest in helping people and your eagerness to learn. We love seeing personality, so don’t be afraid to let yours show through!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly and easily!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at H&T!
How to prepare for a job interview at H&T Group plc
✨Know the Company
Before your interview, take some time to research H&T. Understand their values, services, and what makes them stand out in the pawnbroking industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Sales Assistant, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your ability to understand customer needs and offer tailored solutions.
✨Prepare for Common Questions
Think about potential questions you might face, such as 'How would you handle a difficult customer?' or 'What does good customer service mean to you?'. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the role and shows that you respect the company and its customers.
